Qubuz membership issues

Unfortunately, I cannot solve your billing issue.

Please send an email to support@qobuz.zendesk.com and ask for help.

Yeah, that sounds very frustrating and sorry you’re having to put up with this.  I’d only say I’ve never had a billing problem with Qobuz and stick with it because I switched from Tidal to Qobuz and never looked back.  Best of luck with this. 

It is frustrating!

I just set up a new email address and tried again and it still keeps giving me a “Whoops” message. If it’s my Wi-Fi, I’d be confused but it’s my cell phone as well.

Oh well.  Amazon works and I haven’t tried Tidal yet.

Try Tidal!

Are you running a VPN?  Sometime CC processing companies will flag those.  Did you try in a short time frame, sometimes servers are down.  I have this happen and try back in a day.  Rare, but can happen.  

@12many 

No VPN. I have now tried 4 devices and 2 different emails. Safari and Chrome ( with factory settings)  over the space of a week!

@audphile1 

I’m currently using Amazon HD and it’s okay for the most part.  What are your experience’s with Tidal?

I like qobuz.  What error message is it giving you?   Anything besides Whoops? Any areas highlighted in red?  What country are you in - not sure if that matters.  Sorry it is not working for you - it can be frustrating.  

I ended up setting up Qobuz billing through paypal but it's been some years I can't remember if that was because I was having issues using a CC or not.

@12many

“Whoops…

we have encountered an issue; your payment has been decoy. Please check your bank details before trying to pay again.”

That’s the total message. I have tried two different credit cards and it’s the same message. Funny thing is, neither one of the cards have ever been pinged and because of this, the CC companies have no idea either.

@jond 

I don’t have much current knowledge of PayPal, but won’t they charge me for each transaction?

It almost sounds like you have some kind of safety setting engaged in your internet settings that are blocking this transaction.  Have you looked into this?  This clearly is not something that happens with many people on Qobuz so it really seems like you’ve got something going on that’s causing this to happen.  

Jim if any fees are charged they are charged to the merchant and not me.

@jond 

You Da Man!

I’ve been farting with this for a week and you came up with the magic answer.  I popped in PayPal and boom, I was in!

Thanks for your help!

Awesome Jim glad that worked out my pleasure and enjoy Qobuz!