Unfortunately, I cannot solve your billing issue.
Please send an email to support@qobuz.zendesk.com and ask for help.
Qubuz membership issues
So I have been trying to setup a Qobuz account and the basic name/password stuff is done, but every time I try to enter the billing information, Qobuz comes back with a Whoops message. I have tried two different credit cards on an IPhone, an IPad and a Windows desktop. Per there advise, I tried both Chrome and Safari and have cleaned out the cache on all three devices as well.
Oh and I contacted the credit card companies and they have never been pinged!
Has anyone else in the US had this sort of problem and if so, how did you resolve it?
Thanks in advance!
Unfortunately, I cannot solve your billing issue. Please send an email to support@qobuz.zendesk.com and ask for help.
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“Whoops… we have encountered an issue; your payment has been decoy. Please check your bank details before trying to pay again.” That’s the total message. I have tried two different credit cards and it’s the same message. Funny thing is, neither one of the cards have ever been pinged and because of this, the CC companies have no idea either. |
It almost sounds like you have some kind of safety setting engaged in your internet settings that are blocking this transaction. Have you looked into this? This clearly is not something that happens with many people on Qobuz so it really seems like you’ve got something going on that’s causing this to happen. |