Qobuz Playing Games with my bill

I cancelled tidal after the trial.  I figured aout a few months later they were still charging me.  I checked and indeed my account showed cancelled   took me forever to get ahold of them.  They had 2 accounts for me and I had cancelled one.  They contended I accidentally opened a new account trying to log in.  I suggested something more nefarious.  they refunded a couple of months but not all of it.  

The credit card said they provided the service, even though I didn't use it, and would not reverse the charges.

JErry

News flash. I did get a response from them on a billing thing. It was ten days later. 

Yes, Qobuz double billed me as well, I called my credit card company and they took care of it.

Keep track of your bill with them.

My Qobuzs bill is the same every month $13.77 payed via Paypal.

I tried to cancel and had the same problems you do.  I was still being charged despite not being able to play the service and there is no human to contact.  I finally canceled the credit card that was being automatically billed.

I am on yearly plan, never had any issues with billing. 

@jeffseight ..dispute the 2nd charge with your credit card company. As much I enjoy Qobuz, their customer support is non-existent. 

Did you email support-help@qobuz.com ?