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New Parasound blows fuse?

Advise please.
Anyone experienced this.
Just received a new Parasound Halo integrated. Voltage was correct. We have good power in Singapore.

Connected power cable
Turned on main switch (front not turned on yet)
Loud cracker sound
Removed fuse
Fuse completely shattered
Fuse rating was correct

Cleaned up the connector
Parasound had the foresight to supply a spare fuse
Dealer says to try again with new fuse.
Should I try again or call the dealer?
Should I ask for a new unit?
I am afraid to try it. Its brand new. Not even a little sound from it yet, except the blowing of the fuse.

Could the speakers cause this? Note that the front panel switch was not turned on yet. The fuse blew before that that was done.

Very very broken hearted. Was waiting in mega anticipation to hear the music.

Pls advise.
128x128jagjag
10 responses Add your response
jagjag's avatar
jagjag OP
89 posts
 
Man, the ATC's are as tight as a ...  a.....new pair of jean's four sizes too small.
auxinput
2,920 posts
 
This sounds about right.  The crackling sound was likely something shorting inside like a bad capacitor.  When it shorted, the unit pulled more AC power than normal and the fuse blew (which it is supposed to do).  Replacing the fuse didn't do anything because the unit was already dead from shorted or burned out circuits.  This is likely one of those rare manufacturing defects.
georgehifi's avatar
georgehifi
10,312 posts
 
Called the dealer. They came down and rechecked ; the unit was dead. New fuse did not work. Could not power up.

They came with their showroom set. Swopped it and it worked fine. They will replace the unit this week. It is a holiday today. Chinese New Year. And, yet they came. Double Kudos to XAudio Singapore.

The Parasound Hint 6 and ATC SCM40 worked well. The ATC dealer used wire jumpers for the speaker. Same as the speaker cable wire. They supplied the cables.

Overall, the system was what I had hoped for. Smiling from ear to ear.

Cheers t'y'all and happy Chinese New Year .

Now that's good customer service. Good for them good for you.

Cheers George
dweller's avatar
dweller
3,781 posts
 
The dealer should have left you the demo unit until new one arrives. Poor customer service.
mofimadness's avatar
mofimadness
4,982 posts
 
Glad you got it straightened out.   Happy New Year!
jagjag's avatar
jagjag OP
89 posts
 
Thank you all. 

Called the dealer. They came down and rechecked ; the unit was dead. New fuse did not work. Could not power up.

They came with their showroom set. Swopped it and it worked fine. They will replace the unit this week. It is a holiday today. Chinese New Year. And, yet they came. Double Kudos to XAudio Singapore.

The Parasound Hint 6 and ATC SCM40 worked well. The ATC dealer used wire jumpers for the speaker. Same as the speaker cable wire. They supplied the cables. 

Overall, the system was what I had hoped for. Smiling from ear to ear. 

Cheers t'y'all and happy Chinese New Year .


erik_squires
16,056 posts
 
Retry the fuse.


It’s quite possible the fuse you started with was damaged in transit. Second one blows, unplug it and have it serviced.

Best,
E
imhififan's avatar
imhififan
2,181 posts
 
No big deal, just replace the fuse and try again as mofimadness suggested.
mofimadness's avatar
mofimadness
4,982 posts
 
Unhook everything and turn it on by itself.  If the fuse blows, send it back.  If not, turn off and then hook items up one at a time.
douglas_schroeder
3,281 posts
 
Triple check connections. 

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