I would add Gary Dodd of Dodd Audio to list! |
Rick Shultz at virtual dynamics is one of the greatest audio guys in the business. His crew is great too.
Anthem is super on taking care of their people |
I've gotten great help from Blue Circle, BAT, Audience and Theta. But then again, I haven't needed help from that many more companies. |
My communication and dealings with Mike Dzurko of ACI and Louis Chochos of Omega Loudspeakers have been nothing short of stellar. |
Paul Grzybek at Tube Audio Design has always been very helpful to me. He was quite willing to do a mod for me on the TAD-150 preamp. Thiel also gets an A+ in my book for help with advice over the years. |
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Sean and Adam at Zu Audio. Not only is there customer support beyond reproach, but they seem like truly nice folks. |
Victor and Steve at Balanced Audio (BAT) are very helpful and customer oriented as well. Nice folks. |
Atma Sphere - Ralph Karsten
Merlin - Bobby Palkovic
Millersound - Bill Legall
VAC - Kevin Hayes |
Easy ... Frank Dai at Signal Cable, Ty Lashbrook of Tyler Acoustics, and Paul Weitzel at Tube Research Labs (TRL). These are guys who sometimes answer calls directly and always return phone messages or emails. They're great examples of what customer service is all about. |
I just got off the phone with Dusty at Channel Islands, he was checking my phono pre......... it turned out just fine, the problem was in my system........ any way he was so patient and nice and cool and I could go on forever, Great guy. I've had good luck with these owners, VTL and Harmonic Tech were nice people. |
Ayre and Transparent. They go out of their way to help and make you comfortable regarding any questions, etc. |
Dan Wright / Modwright
I don't think you will find anyone else that will go as far as Dan in customer service and satisfaction. |
In no order:
Bobby - Merlin
Dan - Modwright
Roy - Green Mountain
Robert - Ridge Street |
Vandersteen, Conrad-Johnson, Odyssey Audio, Sherwood America |
Most accomidating is Gilbert Yeung at Blue Circle.
He will custom build anything he makes to order whether electronically or cosmetically.
You want a purple preamp with lime green volume knobs, and a specific power cord hard wired. Ok with him. |
Jason Bloom of Apogee Acoustics (sadly now defunct)
Sheila Weisfield of VPI
Kirk and Donna of Sota
Bang and Olufsen (once you finally get through to the right person)
Paul McGowan of PS Audio (for his spirited and well written newsletters)
And believe it or not- SONY! They goodwilled a processor repair for a unit I bought used that had not been manufactured for as long as the warranty period.
SHURE- Sent me a new type V stylus after I bent it flipping up the guard (WAAAY too close!)and admitted doing so.
Nitty Gritty
Any company willing to send you an owners manual for free or one that takes the trouble to archive past product manual downloads on their website. |
I have had excellent luck in that I have not had *ANY* issue with service from any of the companies I dealt with; in fact bend over backwards service from the following:
Aerial Acoustics (met and phoned Mike Kelly)
Sonic Euphoria
AV123 (Perpetual Technologies)
ASC (room treatment)
(Mostly in regard to information, one manufacturer had an issue - cold solder joint - and it was settled right away).
These I have not purchased from but had VERY good service in regard to their product use and (in a few cases) helpful suggestions in regard to *general audio set up*:
Green Mountain Audio
FT Audio
... and a few more that I am unable to remember (sorry folks!).
Others were either neutral or I had no reason to contact. |
Some direct Internet manufacturers will top lists for many people. Namely MLS and company at AV123.com, Mike D and ACI, Rick Craig of Selah Audio, among others. |
Best store experience by far:
Audio Connection in Verona NJ
Some company owners who are great:
Bruce Thigpen
Roger Sanders
Richard Vandersteen
Some companies service and staff are:
Classe
AudioQuest
SOTA
Magnepan
Musical Surroundings
VPI
Just a few I have dealt with, I have some bad things to say about more then a few others but no need to waste time. |
heads up to leonard at audio research, conrad johnson and magnepan. jeff roland is pretty nice too.
in fact my experience is most companies i have contacted have been cooperative about answering questions.
it is the exception that is not customer-friendly. |
acoustic zen(robert lee).He wants you absolutly happy with purchase. |
Dan Wright - ModWright Instruments
What a nice guy - he is all about customer service and builds some of the best audio products in the world. A true craftsman with a down to earth attitude. |
This has been done many times but I don't mind repeating so,
Resolution Audio, absolutely first rate.
Thiel, wonderful customer service. |
Synergistic Research, Martin Logan are friendly and will talk to you. Martin Logan's long term support of its products is phenomenol. I recently replaced the panels in my discontinued CLS(es) purchased in 1987. I was amazed that product support was there after 20 years. This kind of security makes me feel much better when I lay out the big bucks. Years ago, I had a similar experience with Bryston. Bryston fixed an amp at no charge that I had purchased used. |
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I would add: Aerial speakers, and Zu cables to the list of good companies.
regards, David |
I highly recommend:
Bruce Thigpen - Eminent Technologies
Klaus Bunge - Odyssey Audio
John Strohbeen - Ohm Acoustics
Outstanding service from all three over the past few years! |
Did you talk to the owner ? If not you have to take into consideration that some employees have additudes. Maybe a letter to whoever it needs to go to to address your complaint is in order. |
