Kara Chaffee ---deHavilland Electric.
Outstanding service,Outstanding person. |
Pass Labs- Great service and advice! Thanks Desmond! And Wayne! |
Hi all ! Magnepan , Thiel and Placette..... all have great service and obviously care about the customer . |
Please add power modules-David Bell.And monarchy audio. |
Cary Audio, you can call and talk to the designer of your equipment. Also, if you happen to leave a message, they call you back in a timely fashion. |
i'd like to add Kevin Hayes of VAC to this list... WOW, amazing commitment to his product and customers. he's certainly among the very best i've dealt with. |
Ayre , there service is peachy . A.R.C. service is pretty good to . You find out who your friends are when there's a problem . |
"You find out who your friends are when there's a problem."
There's a lot of truth in that statement. |
I have nothing but praise for Bryston. I've spoken to the guys in Canada over the phone several times, and they've been outstanding. The US guys are great too. James Tanner (part owner/VP) and Mike Pickett (designer) are truly classy guys who love audio and their gear. |
Most helpful audio companies are those whose equipment I don't want to buy - they save me a lot of money. |
Guys from Burson Audio are very helpful...you get fast responses, always willing to help. |
Martin Logan would top my list, best service guy ever is Jim. Super helpful, and a nice man. Also Viktor of Balanced Audio Technology. Paul and Scott McGowan of PS Audio. The folks at Audioquest are great to deal with too. Larry the owner of Magnum Dynalab is a fun guy to deal with, and deals with people in a professional, yet humorous way. |
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Another vote for Atma-sphere and Modwright. |
I have to put a vote in for Ralph of Atma-Sphere! Best audio experience from an owner that I have had. You honestly can't do better, and I don't take these words lightly.
Honourable mention to Steve of Gabriel Gold as well. |
Audience world class service and support. |
Is'nt it intersting that most of the replies envolve small companies. There is another thread about buying from different size companies at the moment, but one advantage of small ones, does seem to be a more personal, friendly service. May I confirm and add:
Lou hinckley at Daedalus Audio
Dan at Modwright
It may just be you tend to get to speak to the boss, not a 20 year old receptionist.
I am sure you get people on a bad day too. I spoke to someone at Cary audio about a UK supplier, there had been one. He just said there was'nt one and put the phone down. |
I would like to add Grand Prix audio to the list and again thank Mr. Alvin Lloyd for answering all my questions about a LeMans audio rack that I recently acquired.
Even though The stand was not purchased new, Alvin never hesitated to help me.
In the course of ironing out an anomaly(the stand was incapable of taking the 64 lbs of lead shot it was said to be able to hold)I discovered that I had the only LeMans SE ever made and that it is truly something special.
No wonder I was so bowled over with the improvement in sound the stand made in my system.
Again, Mr Lloyd was always prompt with his responses, and I would say ranks at the top of my list of audio manufacturers who give a darn about their products and the customers who use them.
Right next to Alvin I would place Eve Anna Manley who also makes you feel like you are valued in spite of not buying the product brand new. |
In no particular order.... Modwright, Art Audio, DCCA, and Audio Surroundings. |
Another vote for Zu Audio!!! Everyone owes it to themselves, at some point in time, to call or email Sean Casey at Zu (sorry Sean) - even if you don't want his products. Not only is he extremely knowledgable about using his products (and others) in "real world" applications, but he exudes passion about this crazy hobby that makes you even more exited about it than before you called. And, his customer service is something you will be comparing everyone else to years down the road. |
Atma-sphere and Burson customer support its first class. |
I have had more better experiences than bad in this field the two that really stood out where and where exceptional to me are
Aesthetix and Basis audio
Vandersteen audio customer service has also been great.
Cary is ok when they actually work and pick up the phone they are helpful. But can't ever seem to say the right thing or fix the issues.
Kimber Kable these days would be better off not picking up the phone at all. Customer service is good until you need something fixed then it is a joke if they even fix it and not just charge you $$$. |
Frank Van Alstine, AVA
Kevin Deal, Distributing PrimaLuna
Paul & Judy Speltz, Anti-Cables |
Aesthetix, Conrad Johnson & McIntosh are the best I've experienced. In all cases, I had bought my products second-hand. |
Ayre Acoustics -Charles Hanson
Audio Waves -Alan Grau
Modwright -Dan Wright
Hsu Research -Peter Hsu |
Vandersteen- Richard himself
Conrad Johnson
Thiel - Jim Thiel/Kathy Gornik
Krell - Dan D'Agostino
Harmonic Technology - Jim Wong
Mapleshade
Lyra - Jonathan Carr |
Nelson Pass just might be the most generous person in audio. |
I saw this posting had mentioned Gary Dodd. I was looking up info about him and some of his tube gear and found out Gary Dodd is very ill with life threatening heart issues.
More info can be found here.
http://www.gofundme.com/1yn4rc
Thanks. Just trying to help a guy out. |
Since getting into this hobby in the 70s I have had the pleasure of knowing many gracious people in the industry. Today I say thank you to Ryan at Vapor Audio who has been so helpful over the last 6 months. We've talked on the phone for hours, and traded 20 or more emails. I haven't bought anything yet but am getting close. |
