Jay's Audio CD Transport Repair

Reach out to Todd @tekaudiospecialties1 

https://www.tekaudiospecialties.com

Texas 

Is this the CDPRO2 LF reader?

The Jay’s CDT2-MK3 uses the Phillips CDM4/19 disc drive. I’ve "heard" that you can easily DIY repair this. There are some available online. I found this one on AliExpress. I’ve had pretty good luck ordering stuff like this from China on AliExpress. It only takes a week or so to receive the items. I wouldn’t spend thousands on AliExpress, but $60 should be fine.

https://www.aliexpress.us/item/2251832204197527.html

Here's one on eBay in the UK for $167 as well:

https://www.ebay.com/itm/185972139057

There’s even a YouTube video where a guy rebuilds the motor in one of thse.

I think Jay’s sells the drive too.

Thanks @thyname ​​​​@creativepart ! Not sure I understand the question from @bolong , however, if the question is about the model, it is not what u posted.

@jaymark 

Just deal with Todd as he is the designated US repair facility.

Who does Jay send you to?

Do let the outcome of your unfortunate need to receive a repair be made known.

Models from this brand are highly recommended and appear in numerous threads as a go to device.

Hello Jaymark. Do you have a CDT2 mk2 or mk3? Or a CDT3? Did you check that the laser lens is not obstructed by debris perhaps? Try a power cycle? TK

@tekaudiospecialties1 I have the CDT2 mk3. How do I do power cycle?

@jeffseight noone yet, he has not replied to my query....

@pindac not sure I understand your comment.  I asked the question about where to get a repair done because I need this information.  This is the best CD transport I have had including the highly acclaimed Pro-ject top loader.  Asking my question is not trashing the transport or the seller.  My gawd...

@jaymark 

Put it in standby with the remote then power it down with the switch on the back and pull the power cord.  Give it about a half power then power it back up.  If it's the drive in that unit it is user replaceable and there was a video on how to do it. If you haven't try reaching out to Todd directly and not through this forum.

Yes, by power cycle I mean an AC power off/ back on event; the intent is to reset any logic that may have strayed off into the weeds. Sometimes a power brown out can upset control logic, for example. Jaymark is discussing with us now privately. We'll get him taken care of :) Thanks, TK TEKAudioSpecialties.com

@jaymark Your response is quite tetchy, especially as a being reactive to a genuine inquiry.

Jay's Audio is off interest to me, I have a opportunity to demo' these not too far from my home.

A support with a repair has to be something worthwhile sharing about.

I have read many positive reviews on Jay Audio CD players and

thought highly of them. However if the owner is not returning calls

about where to get service I would drop them from any future consideration.

Apparently reading comprehension is not a strong suit because if it was you would know that once the OP made contact with where he was directed to in the very first post his problem is being resolved outside of this forum. 

@pindac let’s just call it a day. Your original response to my post and your subsequent response are hard to get my head around; as much as I would appreciate a response from the seller, knowing who to contact here in the states is comforting and of all the things for me to be upset about this won’t be one of them

@tekaudiospecialties1 @jackd thanks for the response. It will be a couple of weeks before i get to the lakehouse again but when i do i will follow your instructions. If this does not fix things then I will be back in touch

Again, many thanks to all of u have replied to this post

@jaymark A day is called, as per your wish.

To give myself some credit, a search will show I have expressed interest in Jay's Audio in other threads, as an alternative to an already owned Transport.

@creativepart is there a video for showing how to replace the Jays audio disc drive?  I tried everything suggested above but it did not fix the problem.  Thanks.

@creativepart I found a video instructing on how to do this.  Looks fairly straightforward.  I am gonna give it a shot!

@jaymark Thank you so much for replying to my private message and for sharing your recommendation!  I very much appreciate it

Best wishes,

Don

Likely the Philips CD reader. Contact Jays and tell them you want a new reader. I had to send my malfunctioning reader to them. Upon receiving it they sent me a new one I was out the postage but that was all.

Interesting the OP stated on a cable forum, his recommended product w/ no reference, as a statement for all.

@slaw what are u talking about?

On my player last year I was treating the cd's by first sanding the the edges and then blackening the edge with a black marker. Even though I was careful to remove all dust before playing it is probable that some remained embedded in the plastic rim along with tiny aluminum oxide particles remaining stuck in the plastic whereupon when spinning they were flung about in the spinning gallery and scratched the laser.

I needed a quick replacement but did not want to wait on sending mechanism back to China and then waiting for it to come back home again. Jay said I could pay for a new mechanism while mailing the defective unit back to China. Upon receipt of payment they sent a new unit. When they received the defective unit they repayed me for the original payment.

@bolong "Upon receipt of payment they sent a new unit. When they received the defective unit they repayed me for the original payment."

Now, that's what I call incredible service!

Which Jay's transport do you have?

Best wishes,

Don

CDT3 Mk3

@bolong

  Fantastic!

How have you been enjoying it?

What other transports have you used?

Did you find the Jay’s to be a major improvement or just slight?

In what ways did it improve the overall sound?

Thank you for sharing any thoughts or experiences that you can with me and others.   The Jay’s is high on my list!

Best wishes,

Don

Seems to be a very good sounding transport with very little jitter. It is paired with a:

Holo May KTE DAC

Holo May Serene PRE or sometimes a Primaluna EVO 400 Pre Tube amp

AGD Audion mk3 monobloc power amps.

Previous DAC was a Jay's CDT2 mk2 which was also a good dac..

@bolong That sounds like a great system you've got going there!!!

Do you think you have noticed a big difference in sound between the CDT2 mk2 and the CDT3mk3?

I'm trying to decided between the CDT2mk3 and the CDT3 mk3 and am wondering if there would be much of a difference in sound between those two transports and whether or not it would be truly worth paying twice the price for the CDT3mk3?

Any help or guidance would be greatly appreciated.

Thank you and Best wishes to you,

Don

I can say that the previous CDT2  MK2 sounded quite good. I have not listened to a lot of CD transports, so take me with a grain of salt.

Thank you, Bolong!

Geez, I just realized that my original CDT2 Mk2 had the upgraded soundboard in it which was being called "Mk3." This is a replacement I did myself as soon as I heard of the new sound board which was easy to install. That was an improvement. This was 3 years ago, so can't quite remember how good the upgrade was, but it seemed worth it at the time.

@bolong 

Thank you for your post!  Just so that I am understanding you correctly...

You felt that bringing the CDT2 Mk2 up to the CDT2 MK3 status was an improvement and the newer CDT3 Mk3 seemed like a worthwhile upgrade over the CDT2 Mk3?

Am I understanding you correctly?  

I ask because the current CDT2 Mk3 is selling for $2500 and the newer CDT3 Mk3 is selling for double that price at $5000.

I'm trying to figure out if the CDT3 is worth the additional uptick in price over that of the CDT2.

Thanks much,

Don

The Hans Beekhuyzen Channel - CDT3 Mk3

HiFi Huff - CDT3 Mk3

These reviews convinced me, and they were right.