I had an order with the cable company that went on for three months and I just canceled it. John is a good man he PayPal me my money back the next day. The cable company is good high Fidelity sucks
Does Anyone Know What is Up with High Fidelity Cables?
Does anyone know what is going on with High Fidelity Cables? Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered. I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet. This has been going on for over 8 weeks now and I wonder what the issue is. I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems. Any insights will be appreciated. Thank you.
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Rlawry I now understand why the wait is too long, because of slow part supplies. And 60% off sales as well.Like I said Iam just as frustrated as well too waiting.Ive used their chat room twice now, And I was able to get the update I needed.Maybe they are relying on the room more now. I am with you , to get email at least for update?On my part I will continue to used their chat room for communication.i need 2 more or three pc , my mc6 power strip is set to arrive next week . |
With the responses so far from numerous HFC customers it is indicative of a lack of proactive customer service. It should not be left up to customers to endure long waits for orders and having to contact HFC for updates. I can honestly say my recent experiences have soured my taste for HFC products. I can always buy them used I guess. |
I’m happy to report that it’s been worth the wait! I was actually disappointed for the first 3 days of burn in. They sounds dull and not very transparent. Yesterday afternoon they started opening up. Today is WOW! I can’t wait until a I get several hundred hours on them. My advice with their customer service is to under commit and over perform. They do that with their cables! |
Tontoverde the 2 to 4 weeks it’s just if they are not on sale , when they go 60% off , that will trigger waiting time, I am just as frustrated as you that time.When I chat with Jessica, She got me the all the information I needed.Just wait it’s all worth it.Their cable has so much technology in it, parts supplies will also slow them down.my frustration almost push me to cancel my orders.iam glad I did not.you will get yours just wait, next thing you know an email from them your order on the way. |
Supply chain issue are going to effect HFC more than most other companies, so perhaps give them a bit more slack than normal. For example, the original CT-1 RCA connector has over 40 parts (for a single connector!) This is not off the shelf stuff, all of it is custom made dealing with dozens of suppliers. |
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I agree I was in sales for 27yrs my attitude was always if possible keep the customer up to date on all about their product or situation to keep the stress level to a minium. Even if they emailed once every week on progress it would payoff in the end for them. But Im talking in a perfect world we are far from that dream. Happy Listening 🎶 |
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You know, I was in the medical device business for 40 years and had my own company for 20 years. My customer service model was to contact customers regularly without their having to contact me, especially if an order were late. I know this model has largely gone by the wayside with online info, emails, chat windows, and lean staffing, and it has become more difficult to obtain information like order status. By no means is HFC unique regarding the complaints listed above but in my mind the old school customer service would benefit any company with regular customer communications, whatever "regular customer communications" comprises. |
My life, as with most people, is filled with work, demands, problems, and activities. I use music and audiophilia as an escape, a respite, a rest, a distraction from all of these worldly issues, and I value these relatively infrequent moments greatly. To have music wash over me is cathartic and therapeutic. To have audiophilia become just another problem in my life and not provide an escape is hugely undesirable. No product performance, no improvement in sound, no great value, no huge price discount, nothing is worth the loss of my escape. |
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Good evening fellow magnet addicts! @rlawry - Thank you for your support and understanding as we fulfilled your Reveal power cable order. I do hope the long lead times and lack of follow up does not deter you from future interest as we arrange our ducks back in a row. @lowrider57 - I'm with you, there is simply no excuse for not replying or confirming a customers order. If you (or anyone else reading this) have experienced a delay in response, please contact me directly here --> casey@highfidelitycables.com I would be happy to share order updates and assist with any general questions one might have while navigating our ever-increasing product lines. While I am admittedly working through a bit of a backlog, I strive to be available in a timely manner for anyone who reaches out. No question or concern is too small, so please feel free to contact me at any time.
Thank You! Casey 214-614-7111 |
Agree, no excuse for not replying about an order. But these are strange times which have never been experienced before. Going back a year or more, Rick used to reply to my emails personally. When he introduced his new product line he told me to call him so he could give me a thorough explanation of the technology. I believe he's a standup guy and currently they're overwhelmed. |
@larsman +101 ozzy |
@larsman +100 |
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