2. cables
  3. 172722-1363

Does Anyone Know What is Up with High Fidelity Cables?

Does anyone know what is going on with High Fidelity Cables?  Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered.  I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet.  This has been going on for over 8 weeks now and I wonder what the issue is.  I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems.  Any insights will be appreciated.  Thank you.

rlawry

Showing 3 responses by tontoverde

tontoverde's avatar
tontoverde
11 posts
 

I had ordered some Reveal XLR’s from them 6 weeks ago.  They arrived this week.  Their communication wasn’t good, but I did get them and they’re being burned in now.  

tontoverde's avatar
tontoverde
11 posts
 

I did call them a number of times.  Initially when I placed the order I wanted to know lead time.  They told me 2-4 weeks.  I called them a few times to follow up also.  They would’ve been better off quoting 6 week lead time initially.  

tontoverde's avatar
tontoverde
11 posts
 

I’m happy to report that it’s been worth the wait!  I was actually disappointed for the first 3 days of burn in.  They sounds dull and not very transparent.  Yesterday afternoon they started opening up.  Today is WOW!  I can’t wait until a I get several hundred hours on them.  My advice with their customer service is to under commit and over perform.  They do that with their cables! 

More to discover