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Does Anyone Know What is Up with High Fidelity Cables?

Does anyone know what is going on with High Fidelity Cables?  Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered.  I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet.  This has been going on for over 8 weeks now and I wonder what the issue is.  I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems.  Any insights will be appreciated.  Thank you.

rlawry

Showing 6 responses by ozzy

ozzy's avatar
ozzy
7,248 posts
 

Well, I am also having concerns. I have left many phone messages and emails. No one ever returns the call or emails. Not a good sign.

I just wish they wouldn’t require the money up front. I will wait a little longer though to see if there is any type of reply before I invoke a refund.

ozzy

ozzy's avatar
ozzy
7,248 posts
 

Still a return call or email would be appropriate.

ozzy

ozzy's avatar
ozzy
7,248 posts
 

@larsman  +101

ozzy

ozzy's avatar
ozzy
7,248 posts
 

Casey, You have treated me well in the past.

But now, I do not understand why someone cannot answer the phone, return a call or reply to emails after 2 weeks of daily calling for an order update.

ozzy

ozzy's avatar
ozzy
7,248 posts
 

aniwofe,

Yes, I have daily! No one answers or returns the calls!

ozzy

ozzy's avatar
ozzy
7,248 posts
 

I just received an email with an order update! So perhaps things are improving.

High Fidelity has always had very good innovated quality products, too bad the communications became so lax. Hopefully it will be progress from here onward

ozzy

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