2. analog
  3. 193235-5536

Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!

Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

superbike
hickamore
732 posts
 

@superbike What a relief your last post is for me. Just yesterday ordered an MD-105T from Dealer B after being told by Dealer A that delivery would be September earliest. Today Dealer B says backordered, "usually 7 -10 days," but I know they are referring to audio gear in general, not MD in particular, of which they can't possibly sell more than 3 units per year.
So, an open solicitation for speculation. Will my order ultimately be filled? And if so, how long after today? Yes, I have other tuners -- two needing repair, two still functioning, none of them MD -- but if I were satisfied with them, I would not be ordering a replacement.

 

cleeds
6,156 posts
 

This is great news for all of us who still think FM has value. Magnum Dynalab builds some of the best tuners now being made. Thanks to the OP @superbike for updating us.

mag01
2 posts
 

Hi Everybody,

My name is Ben. I was the only technician who repaired all Magnum Dynalab products for more than 35 years.

If you need your Magnum Dynalab Tuners or Amplifiers repaired, please contact me at: bennguyen007@yahoo.ca.

T: (416) 876-3296.

Thanks

Ben

 

yyzsantabarbara
5,092 posts
 

I was able to purchase the new ST-3 antenna from MD. It will back in stock at the end of this month, so I have not received it yet.

jsorb
1 posts
 

Hi

I have 102T at magnum dynalab now that has been there since 9/6/2024 and have been getting the runaround on the repair can’t get a straight answer out of them. I’m wondering if I’ll ever see the tuner again

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