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Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!

Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

superbike

Showing 4 responses by yyzsantabarbara

yyzsantabarbara
5,021 posts
 

The repair guy from MD was supposedly staying in Toronto and working remotely for the company that now owns Bryston, MD, and Axiom. I do not think the team in the sticks (Dwight, Ontario) know how to repair the MD tuners. I have a MD 108T and I am assuming I need to find a local technician if anything goes wrong. In my area that is not too hard.

I contacted Bryston (James Tanner specifically) to get in touch the MD. He forwarded my email to someone formerly in management at MD. I wanted to get another ST-2 antenna. The guy sounded helpful but then the conversation died.

I have a link somewhere for MD customer support regarding the ST-2 (they replied via some MD support system). I will soon contact customer support via the link to see if they can help.

 

yyzsantabarbara
5,021 posts
 

I was able to purchase the new ST-3 antenna from MD. It will back in stock at the end of this month, so I have not received it yet.

yyzsantabarbara
5,021 posts
 

Congrats on the MD-108T. I listen to that M-F 9AM-12PM and it is a great tuner. I use the Signal Sleuth and the ST-2 antenna. I am near the ocean surrounded by mountains and the Sleuth and ST-2 are needed,

All of my non-tuner gear is from Benchmark, Schitt, and CODA and I have not felt the power cords made any difference with them. So, I have not invested much money on cords. I did buy a Pangea non-amp cord from someone but that is on a Schitt DAC that may not even benefit from it.

I am cleaning my 2 systems today and will replace the Benchmark OEM cord on the MD-108T with the Pangea to see if it makes a difference. I think it would on the tuner.

Let me know what you find with cords on the MD-108T,

 

 

yyzsantabarbara
5,021 posts
 

Anyone know what type of coax cable should be used to connect a tuner to an indoor antenna. In my case the Magnum Dynalab indoor antenna. I need to get a longer length of these cables I think there is a specific type to use for tuner antennas.

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