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Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!

Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

superbike

Showing 3 responses by hickamore

hickamore
713 posts
 

@superbike What a relief your last post is for me. Just yesterday ordered an MD-105T from Dealer B after being told by Dealer A that delivery would be September earliest. Today Dealer B says backordered, "usually 7 -10 days," but I know they are referring to audio gear in general, not MD in particular, of which they can't possibly sell more than 3 units per year.
So, an open solicitation for speculation. Will my order ultimately be filled? And if so, how long after today? Yes, I have other tuners -- two needing repair, two still functioning, none of them MD -- but if I were satisfied with them, I would not be ordering a replacement.

 

hickamore
713 posts
 

@yyzsantabarbara if I may ask, what upgrade power cord do you use for your MD 108T? I just acquired a used one. The original cord is pretty lame, but a 10AWG amplifier-grade cord was too much, could not maintain connection. 

hickamore
713 posts
 

Appreciate the reply. Guess I can't start experimenting with PCs on the tuner until mid-April when back in town. Looked at a few candidates online but need more research (and more listening time with the stock cable) before deciding which to audition. A reviewer of the original MD 108 (2004) wrote that he immediately upgraded the stock PC, but did not say with what. 
P.S., I use a custom DH Labs10AWG on my CODA amp, 14AWG AudioQuests on two Schiit preamps, but can't swear the latter two make an audible difference.

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