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Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!

Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

128x128superbike
decooney
2,238 posts
 

To @yyzsantabarbara please let us know how it goes. I plan to continue to enjoy my MD-102, and hopefully no need to send it in any time soon. The news about the buyout and then nothing going on with support right now is a bummer. I wonder what sort of value they bought out if they cannot offer support on new products either. One could expect limited project sales, and/or if anything is leftover as a result of the buyout. 

New inquiry - 

Has anyone contacted them to see what happens if you inquire to buy a new product these days, and do they turn you away then too, or for the moment?

jwei
165 posts
 

I contacted Magnum Dynalab to request a replacement center tune meter for my Etude in November 2023. (Swapping meters is easy enough to do myself.) I was aware that I was asking for an old part for an old product, and I would not have been surprised if it was not available.

I was delighted to hear from them in September 2024 that a replacement meter had been found. I am so pleased with my tuner now -- it looks and works like new again.

superbike's avatar
superbike OP
12 posts
 

MAGNUM DYNALB CAME THRU!!!
Turns out there were a number of missing emails in both directions. MD have gone above and beyond to sort the issues. It took a LONG time but I am very happy with the outcome. I made assumptions that were not correct and well, that was REALLY STUPID on my part. Buy MD without reservation.
yes

hickamore
695 posts
 

@superbike What a relief your last post is for me. Just yesterday ordered an MD-105T from Dealer B after being told by Dealer A that delivery would be September earliest. Today Dealer B says backordered, "usually 7 -10 days," but I know they are referring to audio gear in general, not MD in particular, of which they can't possibly sell more than 3 units per year.
So, an open solicitation for speculation. Will my order ultimately be filled? And if so, how long after today? Yes, I have other tuners -- two needing repair, two still functioning, none of them MD -- but if I were satisfied with them, I would not be ordering a replacement.

 

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cleeds
6,030 posts
 

This is great news for all of us who still think FM has value. Magnum Dynalab builds some of the best tuners now being made. Thanks to the OP @superbike for updating us.

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