Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!


Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

superbike

Showing 1 response by decooney

To @yyzsantabarbara please let us know how it goes. I plan to continue to enjoy my MD-102, and hopefully no need to send it in any time soon. The news about the buyout and then nothing going on with support right now is a bummer. I wonder what sort of value they bought out if they cannot offer support on new products either. One could expect limited project sales, and/or if anything is leftover as a result of the buyout. 

New inquiry - 

Has anyone contacted them to see what happens if you inquire to buy a new product these days, and do they turn you away then too, or for the moment?