Aurender N10 display issue

if your Aurender is having problems, Aurender can diagnose and fix any issues via their Remote Support service.

To send a Remote Support request email, open the Conductor app and go to Settings>Help>Send Remote Support email. It will ask you to enable location services, which is normal. They should be able to help you.  

@hgeifman

yes Sir, that was my 1st step. I’m also interested in getting some end user information. Google turned up nothing on the topic.

Probably detransitioning. : )

I have never had the problem on my Aurender, the colors match the album covers. I would also ask Aurender, they have been very helpful to me on other questions I had. One idea, it sounds as if when it gets warmed up it starts to act up. Do you have it in a cabinet that does not allow it to get air and therefore gets too warm? Heat can cause trouble for certain types of displays.

@deadhead1000 

No ventilation issues whatsoever, rack is open on all sides. The issue was discovered upon it’s 1st power-up. My dealer supposedly tests and certifies preowned gear, so I’m scratching my head about how this could have passed inspection. 

@jl1ny, The display colors on my Aurender N20 are correct and I have no issues.  

As you noted above, I suggest you return the unit to your retailer and have him check the unit.  I also suggested above that you send Aurender a Remote Support request describing your display issues.   Please keep us posted.  Thanks.

@jl1ny, One more suggestion.  Please power down your Aurender and unplug it from the wall. Wait 15 minutes and turn it back on. Please keep us posted.  Thanks. 

@hgeifman

I did as you recommended and the problem still exists. As you can see in the pics, it boots up with the correct white color fonts then it switches colors.

Pics

@jl1ny, Thanks for the pictures.  I have no clue why the display colors are wrong.  Please call your retailer and send in a remote support request.  

Aurender remote support is great. Just go into settings and Help… send them a message. They can remote diagnose. Perhaps it is a setting.

@jl1ny 

Did you buy the Aurender new??

@curiousjim

No Sir. It was from TMR, in like new condition, pretty much flawless (cosmetically at least). They have been very responsive, I’m waiting on Aurender to give me an idea on what the issue is then I’ll take it from there. Meanwhile I’ve been scrubbing the net and can’t find any information on this problem.

@jl1ny 

I assume you called TMR and complained and sent them pictures? Didn’t they give you 30-90 days warranty?  Is there any warranty left from Aurender? I’ve bought from The Music Room before and they’re good to work with.

@jl1ny,  I also purchased my Aurender N20 from The Music Room.  Please CALL them on Wednesday and get the help you need.  Their Customer Support is excellent.  please keep us posted.  

Team Aurender is absolutely incredible! They diagnosed and fixed the issue remotely. No questions asked, just awesome. I’m elated to say the least. TMR was equally supportive, great people to deal with. Customer support like this is the gold standard, I’ve done several deals with them, each was a great experience.

@jl1ny

+1 yep my experience as well.

For those that don’t understand what it means to diagnose and fix remotely.

I my case, I sent a message through the Conductor app that I had an issue. During the night they logged on to my Aurender streamer, ran diagnostics, and fixed the problem. In the morning my Aurrender was fully functional with an email saying they fixed it. I did nothing except send them a message within The Conductor app. That was it. It was also a problem that did not stop my streamer from working, just an inconvenience.

This is so cool, the way technology should work. Just by sending the message essentially from your Streamer, they receive all the info about your streamer, model, serial number, firmware level.. etc. That allows remote access. They take the ball… and done. Very cool.

This is the complete opposite experience I have had with other streamers… call, check their FAQs, emails… over days. Get frustrated. We’re all the effort required was on my side.

I’m so glad I bought an Aurender too.  The support is really incredible.   

+ 1, my experience also.  Aurender's remote support service is outstanding.  

What did TMR functional notes say? Let me guess..."Operational condition of this item is excellent, fully tested and no issues found." If they would have tested your purchase before shipping to you, they would have discovered a problem. 

@voodoolounge 

True. However TMR made no excuses and were extremely responsive to the issue.   Thankfully, it all worked out perfectly. Worst case scenario, I would have returned it at no additional expense.