Aurender N10 display issue

Pics

@hgeifman

I did as you recommended and the problem still exists. As you can see in the pics, it boots up with the correct white color fonts then it switches colors.

@hgeifman

yes Sir, that was my 1st step. I’m also interested in getting some end user information. Google turned up nothing on the topic.

@deadhead1000 

No ventilation issues whatsoever, rack is open on all sides. The issue was discovered upon it’s 1st power-up. My dealer supposedly tests and certifies preowned gear, so I’m scratching my head about how this could have passed inspection. 

@curiousjim

No Sir. It was from TMR, in like new condition, pretty much flawless (cosmetically at least). They have been very responsive, I’m waiting on Aurender to give me an idea on what the issue is then I’ll take it from there. Meanwhile I’ve been scrubbing the net and can’t find any information on this problem.

Team Aurender is absolutely incredible! They diagnosed and fixed the issue remotely. No questions asked, just awesome. I’m elated to say the least. TMR was equally supportive, great people to deal with. Customer support like this is the gold standard, I’ve done several deals with them, each was a great experience.

@voodoolounge 

True. However TMR made no excuses and were extremely responsive to the issue.   Thankfully, it all worked out perfectly. Worst case scenario, I would have returned it at no additional expense.