I have bought, sold and traded a whole list of equipment as I was working on putting together my listening system and room. Got great advice along the way when needed and even persuaded against a purchase for a lesser cost item that turned out to be the best choice. With their 14-day return policy and decent pricing, I felt I couldn’t go wrong and I was right. Shipping has always been right sized for the item and every item has been fully as described. I recommend TMR highly.
My experience with The Music Room
In short it was a good one.I purchased a set of Revel Salon 2 speakers in mahogany. I bought them sight unseen and l didn't listen to them but judging from there reputation l took a chance.My sales person was great,as soon as l paid they were on a pallet coming across country. They arrived right away in factory boxes and were shrink wrapped in waterproof material. I also noted that the strapping was nylon instead of steel and there were protective pads at all touch points.Best of all the speakers would have passed for brand new.The grills,spikes and instructions were in unopened wrappers.There was a nice thank you letter inside.l would not hesitate to buy from them in the future. I can only speak from my experience and it was great.
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I purchased a pair of new Mission 770 loudspeakers from TMR a few weeks ago. I'll be trading in my previous loudspeakers as part of the deal. They have been great to work with so far. I'll get my old speakers packed up this weekend, following their very through packing guidelines. TMR is paying for shipping both ways and will give me trade-in value plus sales tax difference upon receiving and verifying my speakers.
I had the option of sending my speakers in first, but I wanted the opportunity to compare old vs new within the context of my room and system before settling on a decision. Ryan at TMR has been very accommodating and helpful throughout the process. I'd be happy to deal with them again if the need arose. |
This could have been part of the problem and gap. Also, as per your post - life brings all kinds of unexpected situations. Terrible things happen. I'm heading to the hospital right now for my father-in-law, just put on a trach and ventilator in ICU. Given a chance to discuss, usually most people are understanding, and it can sometimes take a phone conversation to explain and humanize it a bit more. In the case of TMR Audio, I always deal with them first over an email, online fill-in page, etc...always followed by a phone call or two. I do find it helps. Sometimes email and online messaging alone may not always be helpful. Words in writing can get confused and can lack emotion or empathy some times. Hopefully you can get still get unblocked somehow, whatever the case may be. Best of Luck.
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@decooney i hope everything works out to the best outcome for you and your family, it’s never easy. I certainly don’t blame them but I when I went to respond and it said I was blocked, In my own mind and experiences, I decided that may not be the best place to deal if I ever encountered a problem with something I bought there. I wasn’t going to go out of my way to plead my case to unblock me. Im sure they are a great company and there are lots of fantastic comments here about them. It was just my experience I was mentioning and I was partly at fault for sure! All the best to you! |
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