Innovative Autio in NYC just hung up on me

New Yawkaz are LOUD!  They sort of have to be.  It's a noisy town.  Was it just her volume level, or was she being nasty?  

I know of a place that sold high end equipment for decades and the owner would actually tell people to leave because he thought they will not buy from him. The people he told this too were in audio clubs that owned higher end equipment so word got around and the clientele who were most interested in his equipment stopped going to his place.

She did have a loud voice, but she was yelling on top of that, which made it worse.  All she had to do was put me on hold and look it up.  She was rude and nasty.  

I haven’t been to Innovative in years, but when I lived in NYC their Brooklyn store was my preferred dealer. I also used to like Stereo Exchange. Once I had a poor experience at Stereo Exchange with one of the salesman that I had already established a relationship with. It was a busy moment, and it never happened again. I chalked it up to a human having a bad day. It never happened again. Good service continued as usual.

There is this false narrative about dealers being helpful and nice. I have not necessarily seen that. They don’t let you really listen at your leisure. They control the music selection. Easier to just buy online.