I haven’t been to Innovative in years, but when I lived in NYC their Brooklyn store was my preferred dealer. I also used to like Stereo Exchange. Once I had a poor experience at Stereo Exchange with one of the salesman that I had already established a relationship with. It was a busy moment, and it never happened again. I chalked it up to a human having a bad day. It never happened again. Good service continued as usual.
Innovative Autio in NYC just hung up on me
Being they are one of two dealers for StromTank, and being I would like to buy one, I called Innovative Audio in NYC and was greeted by a woman who insisted on keeping her voice loud and when I told her she was yelling at me, hung up on me!
I guess this is why in my 50 years in HiFi, I NEVER shopped at Innovative Audio Video Showrooms. I can order the unit directly from Alex, and I am. It would have been nice to go for a listen. StromTank should STRONGLY consider these yokels selling for them.