What would you do?

Foster 9,

You, and a few of the other posters, are of a similar opinion. I'm not saying you guys are wrong. I completely understand your argument. In this case, however, even if the manufacturer made a mistake and did not put all the packing materials in place, the person who is responsible for fixing this mess is the dealer. He's the one who made the sale, and a portion of that sale was his profit. Simply put; he's getting paid to deal with this. Thats why they have dealers in the first place. It would be impossible for the manufacturer to properly service customers without having local dealers. Just to clarify, this is not my opinion. In the high end audio industry, this is how it works. The OP did say that his dealer wanted to come out and replace both drivers. That is absolutely the right way to handle this.

More importantly, though, all this back and forth, well meaning as it is, will probably ruin the experience for the person who bought the speakers. As much as I understand all the opinions here, this is a very fixable situation. I say that if the dealer comes out and replaces the drivers, there will be no more problem; just enjoy the new speakers.

I had the same type of situation happen to me with a DIY speaker builder which turned into a fiasco here with no resolution that made me happy. So what I would do is let the dealer come to your house and replace the drivers with a contigency that if it does not look right or sound right to you then the company needs to replace the speakers.

It sounds like the company is at least listening to your concerns which is better than the sleeze ball situation I went through.

Thanks to all for responding and putting thought into my situation. The dealer is going to come and install the new drivers and I am pretty certain assuming things go ok that it will be fine.

Thanks again.

".....even if the manufacturer made a mistake and did not put all the packing materials in place, the person who is responsible for fixing this mess is the dealer. He's the one who made the sale, and a portion of that sale was his profit. Simply put; he's getting paid to deal with this. Thats why they have dealers in the first place."

I agree. If your new car had a problem you wouldn't demand the manafacturer step in to resovle it would you. That's what the dealer is for.

Zd542 - there is still a question as to whether the dealer is authorized to make this repair, has the ability to make this repair, and can guarantee the results and can guarantee the warranty. The manufacturer can answer those questions. What do you do if 2 years from now another problem happens and the manufacturer refuses the warranty work because an unauthorized person worked on it. That probably will not happen with a reputable dealer, but i would check anyway. If the manufactures recommendation is to have the dealer do it, then I would go ahead with that. But I would contact the manufacturer for a recommendation on how to proceed. Sounds like the OP is going ahead with the dealer fix, which probably will work out fine. I personally would still call the manufacturer or distributor.