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What would you do?

I just received a pair of speakers that I have been waiting 6 months for delivery on. One of the mid drivers cone is dented probably because the manufacturer forgot to put plastic protectors they normally use to avoid these issues. My dealer offered to come to my house and replace the mid drivers in both speakers. Is this acceptable? Should I get a new pair of speakers? They cost me $50,000.00.
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Showing 2 responses by zd542

zd542
5,339 posts
 
I don't know who's at fault here other than the shipping company. The dealer offered to come out and completely fix the problem. Given that, I don't see that there is a problem. You could return them and buy the Polk's like Rok2id says, but they can get damaged in shipping, as well. Then what? Is Matthew Polk going to come to your house and fix them for you? I doubt it.

I say keep the speakers you just bought. I'm sure they sound a hell of a lot better than some pair of crappy Polks. As far as cars go, I don't feel that its any of my business (or anyone else’s, for that matter), to suggest what you should drive. I'm willing to bet, though, given your choice in audio equipment, that you don't have to settle for a crappy BMW 5 series either.

Rok2id,

"In the same vein, I have noticed that there seems to be a lot more problems with the high-end stuff than there is with 'mid-fi' equipment."

I'm not saying that you are wrong, but can you tell us where get that information from? Its an interesting statement.
zd542
5,339 posts
 
Foster 9,

You, and a few of the other posters, are of a similar opinion. I'm not saying you guys are wrong. I completely understand your argument. In this case, however, even if the manufacturer made a mistake and did not put all the packing materials in place, the person who is responsible for fixing this mess is the dealer. He's the one who made the sale, and a portion of that sale was his profit. Simply put; he's getting paid to deal with this. Thats why they have dealers in the first place. It would be impossible for the manufacturer to properly service customers without having local dealers. Just to clarify, this is not my opinion. In the high end audio industry, this is how it works. The OP did say that his dealer wanted to come out and replace both drivers. That is absolutely the right way to handle this.

More importantly, though, all this back and forth, well meaning as it is, will probably ruin the experience for the person who bought the speakers. As much as I understand all the opinions here, this is a very fixable situation. I say that if the dealer comes out and replaces the drivers, there will be no more problem; just enjoy the new speakers.
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