Qobuz Issue

I ordered one download from Qobuz, a multi album set for about the price of two trips to Starbucks, and 6 months later I still don't have it.  Many of the issues cited here, as well as the lack of responsiveness from "Sebastien".  I finally gave up.

   My current problem is the sudden loss of Chromecast support with Qobuz.  One of my streamers is Cambridge Audio CXN 60 wand the Qobuz High Rez offerings are truly superb when Chromecasted.  Now the Chromecast icon went missing (the AirPlay is still there, but Chromecast sounds so much better).  Multiple emails to Qobuz are met with "What are you talking about" attitude from them.

   I can't resist pointing out that with a CD player, there is nothing easier than opening the player, popping the disc in, and listening.  None of this bull****.  And if streaming is the way to go, streaming your own music burned to a HD has all the advantages of both streaming, CD replay, and very few of the disadvantages

Sorry I wasn't clearer, @2020matters  :-(

As I've discovered, purchases of download albums (in my case all classical - by composer then work then performer) are all initiated at/from the Qobuz website.

FireFox allows this process to work. I can select what I want, pay for it and download it.

(For me) Safari does not: it puts me into the loop of my steps 8 to 14 above. I can only select an album, which appears to go into my basket. But using Safari (my preferred browser), I can do nothing else.

Once selected, paid for - though only with PayPal - I can download it using FireFox.

The listen to it as I want - usually Roon.

Happy to elaborate if I've confused things further :-)

I do hope you can do that on Windows (which I don't know very much about): initiate in FireFox, pay with PayPal and download at your pleasure again in FireFox. Do message me if you think I can help :-)

@Mahler123, I couldn’t allow myself to "give up" as you did. But, I guess in an online world, with a France company problem, you don’t have any other choices. I’m sure Sebastien has a lot to do but, someone from the US could give more satisfying answers to US customers, I think.

I don’t think this is helpful but, Last Christmas I bought a Chromebook in hopes to listen to Qobuz through a Yamaha pre/pro I have. I couldn’t play prior Qobuz downloads. When I emailed Qobuz, they said that Chrome/Qobuz didn’t work together.

I didn’t get in that situation to deep because it had never worked for me before. This credit card thing is worth more time.

I had one of those difficult days where very little was going my way. I did find time to check on Qobuz, turns out, I was able to pay with the credit card at Sublime prices. Which made me smile. I'm not sure about the year of Sublime I was looking for and I'll check it later. The whole obtaining music seemed more complicated but, I managed. The fact that Sebastien wasn't the reason I checked on it, bugs me. Possible, that negative review (that he knew I typed) didn't sit so well. In my defense, the review happened from all my questions not being answered and constant question about a PayPal account. For now though, I'm off to listen to the recent additions to my high resolution music SSD and I hope we can put this "Qobuz issue" to bed.