2. misc-audio
  3. 169529-145530

Poor Customer Service

How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork
bluorion
440 posts
 
As much as I would love to buy from my local hifi store, I have had more bad experiences in the store while just browsing that I haven't been back. I'm not about to drop my hard earned money in a store where the employees give major attitude. I've had great experiences with Music Direct, Modwright and Command Performance near DC. All have been very customer service oriented and I've never had any issues. They will continue to get my business in the future.
dadork OP
632 posts
 
Thanks for the responses everyone. I don't know a lot of the technical  details of one product and needed assistance and was having poor performance issues wth another that I was hoping they could guide me through. The former was my Parasound Integrated and the latter my pair of REL subs. @MC is right, if we don't call them out by name they get away with it. I know I'm a small fish but if we fishies stick together we might not get their chum. 
x5owner1
19 posts
 
Since COVID began, I have pulled out much of my older equipment to tinker. Due to age and lack of use, I’ve need service or help from Benchmark, Audio Research, Gallo and Bel Canto. Despite the fact none of my equipment was punched new, all were extremely helpful and responsive. Gallo is now based in the UK yet someone called me back in a few hours to help troubleshoot my issue with numerous follow up emails. I needed a repair on a Bel Canto amp and none other than John Stronczer returned my emails. Audio Research sent me the resistors I needed.  Just amazing. 
mickeyb
538 posts
 
Nice choice of words……plandemic. Lol. I don’t think anyone gives a rats #%s about anyone anymore. Big corporations are the worst and the smaller ones don’t have the manpower. This 200 plus yr democracy may be on its way out. I can say that vpi almost never responds to my inquiries. 
stringreen's avatar
stringreen
6,376 posts
 
Customer service is at least as important as performance.   I've always had great experiences with Ayre, Vandersteen, VPI.
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