Since COVID began, I have pulled out much of my older equipment to tinker. Due to age and lack of use, I’ve need service or help from Benchmark, Audio Research, Gallo and Bel Canto. Despite the fact none of my equipment was punched new, all were extremely helpful and responsive. Gallo is now based in the UK yet someone called me back in a few hours to help troubleshoot my issue with numerous follow up emails. I needed a repair on a Bel Canto amp and none other than John Stronczer returned my emails. Audio Research sent me the resistors I needed. Just amazing.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.