As much as I would love to buy from my local hifi store, I have had more bad experiences in the store while just browsing that I haven't been back. I'm not about to drop my hard earned money in a store where the employees give major attitude. I've had great experiences with Music Direct, Modwright and Command Performance near DC. All have been very customer service oriented and I've never had any issues. They will continue to get my business in the future.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.