Poor Customer Service

Thanks for the responses everyone. I don't know a lot of the technical  details of one product and needed assistance and was having poor performance issues wth another that I was hoping they could guide me through. The former was my Parasound Integrated and the latter my pair of REL subs. @MC is right, if we don't call them out by name they get away with it. I know I'm a small fish but if we fishies stick together we might not get their chum. 

@havocman I'd hardly call Parasound and REL never heard of equipment. 

@benvenuto Now that my friend is great customer service! If I ever make a change from my Parasound Hint I'll keep them in mind.

@audio-union There are always at least 2 sides to a story and a witch hunts work both ways. Anyone could be next in the sights of someone seeking revenge or just to cancel someone or something.

Unvetted stories on a forum regarding customer service are not always the best source of information on this subject, but they are very predictable.

What kind of customer are you? The customer service you get depends on you and you do not know what is taking place on the other end of a conversation unless you are told. Customers with bad manners, or who seem to have endless insults, or who don't "listen" may not get the customer service or results they are seeking. It could be, when you tell a company you will never buy from them them there is a sigh of relief.

There are customers who buy fake, look-a-like, or counterfeit products who then expects the real company to support the product. According to a GAO (US gov 2008 study) searching for the absolute best price on a product is likely to lead a customer to a fake, look-a-like, or counterfeit product at least 43% of the time.

On the other hand, there are good and bad people and companies in all industries and walks of life.

• Wow! That's a leap! It's as simple as I said. I had questions for one company and issues for another. The results were the same for both I called, was unable to reach a live person, left a message with the appropriate department or person as instructed, waited over a week
  in both cases, rinse and repeat. 

@audio-union

•  Unvetted stories on a forum regarding customer service are not always the best source of information on this subject, but they are very predictable.

How exactly are you proposing to vet my or anyone else's story? Is my story so bizarre to you you propose I spun it from yarn?

• What kind of customer are you? The customer service you get depends on you and you do not know what is taking place on the other end of a conversation unless you are told. Customers with bad manners, or who seem to have endless insults, or who don't "listen" may not get the customer service or results they are seeking. It could be, when you tell a company you will never buy from them them there is a sigh of relief.
  

Where did you derive any of that? On my second voicemail I may have let them know I previously left a message and hadn't heard from them. On my third unresponded to call you bet I let them know I wasn't happy. If a company sighs a relief when I won't buy from them again because they couldn't take a minute to answer a question then who exactly is the loser?

• There are customers who buy fake, look-a-like, or counterfeit products who then expects the real company to support the product. According to a GAO (US gov 2008 study) searching for the absolute best price on a product is likely to lead a customer to a fake, look-a-like, or counterfeit product at least 43% of the time.
  

Both items in question were bought new in the box from a retailer and shipped to me directly from the factory. Both items are registered and both still under warranty.

Any other questions?

@pauly lol.

Thanks once again. It is most definitely a frustrating thing.