2. amps-preamps
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Audible illusions Slow customer service

Just had to post this, been contemplate-ing doing so,Contacted the company for a power supply- as they didn't have one, but they had an older unit that they would refurbish and sell me for a very nice price. Well they found a problem in the unit that they couldn't get it up and running.That was over 1 full year ago, still coming up with reasons for delay.Nice units id find someone trustworthy to send repairs to...
128x128hiend2
roxy54's avatar
roxy54
7,769 posts
 
From what I've read here, they're known for bad customer service. I almost bought one many years ago. Glad that I didn't.
mastering92
870 posts
 
Reminds me of my very first job as a computer/server/tablet technician. Warehouse setting. 

The Floor Manager - "UNITS ON HOLD!!!" 

The logistics at Audible Illusions might be terrible. If you want a quick response, tell them their logistics needs improvement (or that you're interested in buying more IF they can help you)
jollytinker
213 posts
 
There’s like three people there at most. It’s not logistics. It’s just how they do business (speaking from experience).
stereo5's avatar
stereo5
6,280 posts
 
I owned 3 AI preamps from 1992-2016 and although I never had problems, I worried if I did that it would never get resolved. That was one of my reasons for trading it in for a Rogue RP5 preamp. I didn’t keep the rogue for very long as I all of a sudden decided to go all McIntosh.  I believe AI is Art Ferris, his wife and a Tech.  I also believe that Art Ferris is semi retired. 
ozzy62's avatar
ozzy62
2,872 posts
 
I owned a modulus 3a in the late 90s, sold it and bought another one  a few years later since I liked it so much. I never had any issues with either of them and it really is a great sounding preamp. It’s just a shame that their customer service is so poor.

Oz
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