2. amps-preamps
  3. 168819-7914

Audible illusions Slow customer service

Just had to post this, been contemplate-ing doing so,Contacted the company for a power supply- as they didn't have one, but they had an older unit that they would refurbish and sell me for a very nice price. Well they found a problem in the unit that they couldn't get it up and running.That was over 1 full year ago, still coming up with reasons for delay.Nice units id find someone trustworthy to send repairs to...
hiend2

Showing 2 responses by stereo5

stereo5's avatar
stereo5
6,533 posts
 

I never had reliability problems with any of my 3 AI Modulus preamps but I am glad I sold them when I did.  I have no such problems with McIntosh.  

stereo5's avatar
stereo5
6,533 posts
 
I owned 3 AI preamps from 1992-2016 and although I never had problems, I worried if I did that it would never get resolved. That was one of my reasons for trading it in for a Rogue RP5 preamp. I didn’t keep the rogue for very long as I all of a sudden decided to go all McIntosh.  I believe AI is Art Ferris, his wife and a Tech.  I also believe that Art Ferris is semi retired. 
More to discover