What is going on at Federal Express?


My first FedEx package was shipped from my audio retailer in Seattle to the San Francisco Bay Area. Two days after shipping, its delivery status changed to ’pending’. I called and they said they were investigating. The next day I called and was told the package was incorrectly routed to another City when it left Seattle. AND, they were trying to FIND it! The next day I was told they found it and it was being rerouted back the Hayward, CA FedEx Distribution Center. I received the package 2-days later.

My next FedEx package was also shipped from the same retailer in Seattle to the San Francisco Bay Area. Several days later, its delivery status also changed to pending. I called for 3-days straight days was finally told the package was ’RED FLAGGED’ meaning it was damaged. I asked what that meant and they said the package was being returned to the shipper. They would not tell me how it got damaged or how damaged the box was. They suggested I contact the shipper and ask them to file a claim. The retailer shipped me a replacement product using the USPS.

My third FedEx package was shipped from another store 8 miles from my home. It was scheduled for a Tuesday delivery but it, also had its delivery status changed. It is now being delivered today, Wednesday, I hope.

What is going on with FedEX? I have used FedEx many times in the past and they always delivered on time. Are other people having problems with FedEx?


hgeifman
the package companies are just overwhelmed as you can imagine - and they are also trying to meet the increased demand with tough issues with their workforce due to the virus and related reasons

fedex still holding it together a little better than ups, who breaks things more often, in my experience -- in my case fedex lost track of tracking info on a couple packages but they did show up unscathed without more than a day or two of delay

it is a new time, a different time, a time we need to get past, but it is gonna last a lot longer than we think, and coming out the other end things are gonna be pretty different -- this is certainly not to rosy future we hoped for when we were younger, that is for sure

we who have comfortable homes, a decent income or a nest egg to keep us well fed, clothed and sheltered, not to mentioned happily engaged by our fancy hifi gear, have it a whole lot better than many many many of others

we should complain, less be thankful

btw - i have zero affiliation with ups fedex usps or the trump re election campaign :)
The employee posts I was reading discussedso many packages "they are falling off the end of the belts". Low. Staff and a flood of packages that hasn’t stopped since folks started staying home 5 minths ago 

Fedex phone dropped me 6 times easily. Finally talked to someone and was told they would put the tracking team on it and I would get a call, early afternoon at the latest. Dinner time now and nothing

Virus related and lots of concerns about it getting worse.

For me I’m thinking if I really need anything shipped do it now. Paypal with a credit card and full insurance. At least I’ll not lose out on payment, but this sucks for sellers shippers
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There seems to be no consistency with ANY carrier lately. I have had speedy service with FedEx and USPS and lengthy, unexplained delays.

Residual Covid related issues? USPS?.......possibly KAOS related
Fedex is pretty much drowing right now.

My package got on a trailer in Memphis and hasn't stopped moving. Its been an hour north of Bismark, a little town near the Canadian border in Montana,  at one point got about 15 miles from the house but never got off the truck. Last night a scenic little town in the Columbia Gorge some 350 miles away. Truck last seen in Portland Oregon,  but sadly it didn't get off the truck. 

Reading Reddit the fedex employees are showing pics of how bad things are in the terminals. Sort of seems like they are just tossing boxes on trucks to get them out of the terminals. 

Reminds me of a song about the MTA.
"Did he ever return, will he ever return. His fate is still unknown "



Times are not normal so you have to roll with the punches.Things will get better in 2023 maybe.
@lpretiring,  Thanks. It was not an audio product and the shipper does not allow walk-ins because of COVID-19.   I asked if I could pick it up and they said no.   I assumed they would ship using the USPS and they did not.  Next time, I will ask.   
I have to ask why you would subject an audio product to shipping when it’s 8 miles from your home? On top of that you just had 2 unfortunate shipping experiences.
Fairly foolproof when your the courier.
Do not move. Stay right where you are. Only way to contain the liberal plague. Sorry, but its for our own good.
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I just spoke to FedEx about my damaged package.  He said they will NOT be shipping the damaged package back to the shipper.   He suggested I tell the shipper to call FedEx ASAP and file a claim.  He was unable, or unwilling, to provide any more information about how the package was damaged or what condition it was in.  

I then complained about their FedEx poor ground delivery services.  He said FedEx is running at LEAST 2-days behind their expected delivery schedule.   He said their trucks are completely full.   Please be careful.