Von Schweikert Outstanding customer support

I have a pair of original VR-4s that I bought new about 30 years ago.  I've emailed Matt at various times with questions regarding replacement drivers, etc. I had a midrange go bad. Very responsive.  Like a dumbass, I burnt a hole in the grill cloth when soldering the driver connection.  They were able to have a new set of covers made and sold them to me at a reasonable price.  I'm saving those speakers for my son. 

I bought a new pair of Endeavor RE / Model One.  They kept me posted on the fabrication process, break in time, and shipping.  At one point I had asked a question about speaker wire and I ended up getting a call from Damon Von Schweikert and Leif Swanson. I probably talked to them for 30 minutes about wires.

Excellent service and I'm very happy with my speakers. 

@sls883 

Love the soldering story!  My initial question to Matt was a little vague.  When I refined it I received another <24  hr reply that was excellent advice.  We look forward to your experience with the Model 1!

I remember years ago when I owned a pair of VR-33's, I spoke to Albert a couple of  times on the phone about some questions I had.  He was a true gentleman, very cordial.  Glad that the other members of his team have followed in his footsteps. 

@corelli ,

I had the VR33 speakers for about a year and spoke to Albert 3 times regarding the bass problem.  He was always extremely nice and very helpful.  I sold the speakers within the year as I could never get satisfactory bass in my room.