@corelli ,
I had the VR33 speakers for about a year and spoke to Albert 3 times regarding the bass problem. He was always extremely nice and very helpful. I sold the speakers within the year as I could never get satisfactory bass in my room.
Von Schweikert Outstanding customer support
I had a question about a pair of VR4 Gen2 that I picked up used. So I'm the second owner of a pair of 20+ year old speakers. A email to VS was answered by Matt in less than 24 hours. I was welcomed to the VS family and given great advice! I'd like to say my next speakers would be VS but its not in the financial cards.
So KUDOS to the fine people at VS! Thanks again!