Upscale Audio is up front with customers

He has a good reputation and does a lot of business. However, now that he's very successful, he doesn't need your business and that's exactly how he treats you. I was ready to make my first purchase from him and had him on the phone. Any time I buy something from a new place, I always ask a couple of difficult questions. He's 3000 miles away and I like to get an idea as to how I'm going to be treated after I give him money. They're always great before you buy something. Nothing I said was insulting or out of line, and he just hung up on me. I understand that for him, an $8000 preamp is a nothing sale given how much business he does, but I still expect to be treated like a customer. My main reason for buying from him is I know he saves some of his better tubes for customers that buy components, and not just tubes. Cable Company is a dealer for the same preamp I wanted, so I bought it from them the next day. And I'm glad I did because they're customer service is among the best in the industry.

Have bought from upscale and great experiience.would buy again due to thier sale prixes.enjoy the search.

I know a lot of people in the industry who will vouch for his organization and him as being a good guy. They have a pretty good reputation. 

Of course there are going to be customers that they just didn't get along with or customers who didn't like them. 

I can see where he could be a guy who has a bit of a short fuse with people and sometimes maybe a bit of an attitude. I can also see where his personality may not mix with a lot of people. 

Just like any business, sometimes you're going to get personality conflicts and you end up shopping elsewhere. Let's face it Audio dealers are just like any other business you're going to find some that are shady and some that are very trustworthy. 

I feel like he probably runs a good business and he's close to where I live and enough people have vouched for his business that I know I would feel comfortable doing business with him. Could I have a bad experience with him? Yes, just like any other business out there.

About 10 years ago I called and talked with him. I was considering 2 Tubed pre amps -A Cary Audio and a Prima Luna- and he talked me into the Prima Luna. I hated it, called him back, and although he sounded mighty annoyed agreed to exchange it for the Cary. I still use the Cary and except for having to change a few tubes from usage it’s been great.
Glad to see that he is still around

@oberoniaomnia ,

I take it you're a fan of orchids...