About 10 years ago I called and talked with him. I was considering 2 Tubed pre amps -A Cary Audio and a Prima Luna- and he talked me into the Prima Luna. I hated it, called him back, and although he sounded mighty annoyed agreed to exchange it for the Cary. I still use the Cary and except for having to change a few tubes from usage it’s been great.
Glad to see that he is still around
Upscale Audio is up front with customers
I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.
https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity