THIEL CUSTOMER SERVICE..... FRIENDS AND FAMILY OF THE AUDIOGON COMMUNITY REJOICE!!! THIEL SERVICE / CUSTOMER SERVICE IS ALIVE AND BETTER THEN EVER!!!! And I have all of you to thank for it.... much appreciated!!!
Rob Gillium at Thiel Service, 615-866-2290, CONTACTED ME last week and couldnt have been nicer. Mr. Gillium was eager to help and went over the procedure to replace the tweeter. In just two days via Priority Mail, he sent the appropriate "cone module" and instructions that I ( or really anyone ) was able to install in a matter of minutes! You can send in the driver but trust me its not difficult at all to do and you save on the shipping charges. No need to take out the driver. Basically a paper clip and a steady hand was all that was necessary. For just over a hundred bucks, my 7.2's are alive and well once again!!! Thiel owners rest assured that there is someone that cares and will help us in the event of a problem!
I cannot give higher praise to Mr. Rob Gillium. Period.
On a lighter note to all you Thiel owners out there, I'm always looking to improve my listening experience with my Thiel"s. Any recommendations you might have please feel free to post. Although a bit "embarrassed" for lack of a better word, I have not gone American ( yet ) and stick with my higher end Japanese gear. Having been in the business for over 30 years in the NY tri-state area ( now living in Wisconsin ) and working for Onkyo / Roth Paris Marketing back in the early 90's, I was able to acquire the rare 150 lbs. Onkyo M510 Grand Integra Power Amp - 300wpc RMS and stable down to 1 ohm. My preamp is also a somewhat rare Sony TA-E1, and for source I have an Integra Research RVD 1.1 SACD / DVD player along with a Sony XA-7es and Marantz SA-14 Vr.2 I swap out with the RDV 1.1 every now and again. The 1.1 is better. A pair of NHT SW2's sub's ( L&R bass - why not have the additional separation... ) My choice of cables, as per the director of sales from Thiel at the time ( he would know a thing or two...lol... ), is pure silver Kimber's KS-3038 AND KS-1030 IC's ALL AROUND. My power cords are all ( 4 ) Lessloss Signature's. I probably have/use every (mostly passive) tweeks known to mankind - a passive Furutech TP-60 AC distributor, a dozen quiet lines, CD stabilizer's, anti vibration devices, Shakti, cable elevators, even CD stoplight - to name a few. Yea - I'm one of those suckers...
Speaker placement can get tricky with these Thiels and I find myself experimenting often with placement, toe in, straight ahead stance, distance apart, etc. There at least 8 ft. apart, I'm about 10 feet away and my listening area permits me to have them only about 2 feet away from back and side walls so I feel slight toe-in is necessary. I have a log home with all pine walls with near 20 ft. high pine wood sealing. They generally sound great but at times I feel something is missing. I have many other gear that I collect - over 100 components ( including some top power amps / preamps from other japanese firms like a Yamaha B2-x, Elite M-91, Sony TA-N90, etc., but still feel the M-510 / TA-E1 is best though I have not tried them all yet. I have over 4000 CD"S / 100 or so SACD's - I know all about CD's and mastering as I had worked in the first CD only store in White Plains NY - Central Compact Disc for 7 years back in the late 80's early 90's! And about a dozen places after that - heck I probably ran into you at some point back in the day... lol! Of course CES every year for over 10 years...
Please feel free to comment on any ideas you might have!
Again - I can't thank all of you enough and so glad to know Rob Gillium at Thiel is available and so willing to help us with our Thiel needs!!!
All the best....
Regards,
Chris
