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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris

Showing 5 responses by prof

prof
3,518 posts
 
Rob Gillum has been very helpful to me since I bought my 3.7s a couple years ago.  He was in touch as recently as last month to say he had parts for the 3.7s.  Though I have not been in touch with him since.
prof
3,518 posts
 
unsound,

For those of us unfamiliar:  Could you explain Bill's relationship to Thiel?
Did he work for Thiel and might he have spare parts?  I don't see Thiel listed under the brands he services.  Thanks.
prof
3,518 posts
 
Thanks very much for Rob's info, tmsrdg!

I haven't been able to get in touch with him recently via email, so it's good to have a phone number.

I really have to figure out which Thiels I'm keeping so I know what spare drivers to order!
prof
3,518 posts
 

stringreen,

I'd surmise that would be true of the current Thiel owners, but Rob certainly has cared about us Thiel owners.   In August he was letting me know he had spare parts for the legacy speakers.
prof
3,518 posts
 
Wonderful to hear about Rob's help, Chris.  Thanks!  I'm glad you got your Thiels singing again.
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