aolchris-where are ya?Happy Listening!
Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?
For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
Showing 20 responses by jafant
Coherent Source Service, LLC, is located at
763 Newtown Pike, Suite 130 Lexington, Kentucky USA 40511, about one
mile from the old Thiel factory. You can reach them at
rob@coherentsourceservice.com. Tel: (859) 554-9790. Read more at https://www.stereophile.com/content/service-continues-legacy-thiel-loudspeakers#rmcxulMFWe5KSR9C.99 This came across my desk today. Current information on Thiel Customer Service via Stereophile.com Happy Listening! |
Thank You for the update- aolchris. Good to read that your Thiel loudspeakers are singing again. Those older Sony ES and Pioneer Elite power amps are Audio classics. You may even find their sound and presentation a pleasant surprise in your system. Keep posting your listening thoughts and impressions. Happy Listening! |
Much Thanks! for the update- aolchris Good to read that Mr. Gillum was in a position to help you and get your speakers back on track. You own very nice gear-especially the cd and sacd players. I look forward in reading more about your listening thoughts and impressions as it pertains to Thiel speakers. Happy Listening! |
Welcome! aolchris, Thanks for sharing your story regarding Thiel. Sorry, to read about your situation w/ customer service. Looking over my notes, I have, rgillum@thielaudio.com as an email address. This information along with info from tmsrdg will hopefully place you a few steps closer in resolving the issue. I will do more researching into Mr. Gillum for furture plans related to his position as well. Keep me posted as developments unfold for you. |