I only dealt with them once, some years back , but they were excellent.
SimAudio Moon - Impossible to get a hold of for support?
I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable.
- ...
- 34 posts total
I never ever had any issues with moon, you may need to wait 1-2 days type of thing for help though. Eric will get to you for sure. I have 3 of their products and have contacted them a few times with questions about them. Also, as someone else stated, join the Moon Facebook group, there is plenty of help there and Eric is on there too and chimes in. You have nothing to worry about in terms of no response or help, they will help its for sure. |
Yes I was turned off by bad service reviews from another very expensive famous brand. The guy was without his $6K month old new preamp for seven months as it bounced from one service shop to another. The sales volume is so low on high end gear the pressure to cut corners is immense. Throw in the tariffs and finding parts is another major impediment. My gear is pretty much all affordable so I won't lose any sleep if it breaks. No exotic innards to slow down a repair. Learned my lesson driving a weird car years ago. |
@costa94109 Thank you for the response. I think it got through to your servers ok because I got the automated reply right after I sent it from the Moon team (please see above post). Also, can you please explain about the phone line? In case I ever have to call. I called directly off of your website. The automated system said hit #9 for English but I got French after hitting 9. Nothing against French language, I think it sounds cool! I just can not understand it and I will be in trouble if I need to speak to someone there. |
I had to send a CD player to them, kind of pain in rear. They did respond, albeit slowly and I sent and they repaired it. Second time, by the way. When it was under warranty my dealer sent it and was smoother. My local repair guy could not get the basic part needed. Thats BS! Sending to Canada with customers also not ideal. I would not buy from them. Good gear, but repair issues and very costly to repair. |
- 34 posts total