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REL subwoofer 60 day Price Protection

I purchased a REL Acoustics subwoofer in June 2020.  They claim to have 60-day price protection.  In July 2020 they offered the same subwoofer at 100 dollars less.  I asked them to honor the price protection and credit the difference.  They did not even respond to my email requests.  Has anyone had a similar problem?  Anyone have a suggestion.  It is a very nice T/7i speaker.
aeschwartz
10 responses Add your response
noromance's avatar
noromance
9,769 posts
 
Dunno but posting on their Facebook page should get a response.
lak's avatar
Ag insider logo xs@2x
lak
4,626 posts
 
I would suggest that you place a phone call to them. That should also do the trick. Would be very interested if you follow up with the outcome.
testpilot
930 posts
 
Did you buy from a dealer?  If so, contact the dealer. 
limomangus's avatar
limomangus
1,426 posts
 
Go get them Tiger...they should honor there commitment .But did you read All the fine print ?
clearthinker's avatar
clearthinker
1,582 posts
 
Sad truth - companies are mostly dishonest these days....I guess they have to compete with the Chinese.
It wasn't like that when I was in my garden chair.
quincy
352 posts
 
I believe they are a good company, but short on staff.
Best to call then make a written record of the conversation.
Let us know how you make out please.
aeschwartz OP
40 posts
 
I was offered a credit, but did not receive it yet.
aeschwartz OP
40 posts
 
Thanks to all.  I received my credit from REL Acoustics.
noromance's avatar
noromance
9,769 posts
 
Good. What action did you take to get the result? Or did they just act on your initial email?
aeschwartz OP
40 posts
 
I e-mailed that I would post my complaint on this forum.
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