Question re: Aurender N20 Server, Qobuz album takes 10-15 seconds to start playing

My iPad has nothing on it and is only used for my Aurender and FaceTime sessions. I have rebooted all devices and everything is current. My iPhone test also had slow times. I doubt there is an issue with both my iPad and iPhone.

My Aurender is hardwired to a Netgear Orbi satellite router that connects to a LUXUL switch that connects to my main Netgear router that connects to the Internet. This configuration has worked for years and this issue recently started. I will call Apple Support but doubt they will have an answer. I call Apple Support lasted this after

What else could cause this delay? Thanks.

You could open a trial account with Tidal or Spotify and if these show the same problems it's most likely something to do with your internet connection.

You can check with Aurender customer service withe link in N20 they can check things remotely 

Yesterday, I rebooted all devices and confirmed all software was current.  A friend reports he had similar issues and had to update his Qobuz App.  I will sign out of Qobuz and log in again. I will also test using my stored albums when I get home later.  

My iPad Air is generation 5, purchased last year and is a current model.  It has no data on it.  

All devices are current and up to date inclining my N20, iPad and Netgear ORBI router.  My single network switch was disconnected from power and then reconnected.  

If the issue was the Aurender, other people would have reported.  It has to something with my configuration or settings.  I have no clue what it could be.  Thanks.  

Maybe it is a bandwidth/buffering issue? Try plugging a laptop into the Orbi that the streamer is using and run an internet speed test. I am not familiar with Aurender configuration, but check if there is a setting for how much of the selected track to buffer before playing. If there is one, try reducing it. 

Take the switch out of the internet feed and try it as a test.  

I have had roon lock up issues that seem to have gone away when I switched switches.

Jerry

It's definitely not your Ipad I run an ancient Ipdad Mini as a remote control for my Auralic Aries Mini it works just fine the culprit is likely upstream.

I run my N20 screen blacked out and I do get a delay when changing bitrate/depth, but I believe this is happening as my DAC attempts to lock the signal.  When I don’t change bitrate/depth, I don’t get a delay.

I had a similar issue with Qobuz streaming from a Lumin. My problem turned out to be a synchronization problem because I had recently switched internet providers. A phone call to the provider for tech support fixed the issue.

Thanks again for your help.   My Internet Speed Test Shows download speed of 486 mbps and upload speeds 10.4 mbps Jitter is 1ms and ping is 14 ms.  My cable store suggested I call their Tech services on Monday.  It is possible my cable signal might need adjusting meaning my signal strength might be too high or low (or something else). 

My iPhone connection to my Aurender also had slow times so I doubt there is an issue with both my iPad and iPhone.  It takes about 4-5 seconds for an album to start playing from my hard drive.   Since it worked several months ago, I started looking outside of my home. @ozzy62 suggested my Internet connection, so I immediately called my cable company.  They said I might have network latency issues (maybe caused my recent upgrade) and they adjusted my cable line signal.  It helped a little so I will monitor and call them on Monday, if needed.

In summary, my Aurender is hardwired to a Netgear ORBI satellite router that connects to ONE SINGLE LUXUL XGS-1008 Gigabit switch that connects to my main Netgear ORBI router that connects directly to the Internet. This configuration has worked for years, and this issue recently started.

I rebooted all devices and confirmed all software was current.  I signed out of Qobuz and logged back in again. It still takes 10-15 seconds for a Qobuz album to play.  My iPad has no data on it and is only used for my Aurender and FaceTime sessions. My iPhone test also had slow times meaning I doubt there is an issue with both my iPad and iPhone.  It takes about 4-5 seconds for an album to start playing from my hard drive.   

My iPad Air is generation 5, 256gb, purchased last year and is a current model.  It has no data on it. My Aurender Conductor App was deleted and reinstalled.  

All devices are current and up to date including my N20, iPad and Netgear ORBI router.  My single network LUXUL switch was disconnected from power and then reconnected.

After checking all the item above, I concluded the delay start time issue might be caused by my Internet connection and not caused by my equipment or network configuration.  Stay tuned.  Thanks.

I asked Aurender Customer Support:  What exactly does the N20 message "wait, reconnecting” mean?  What is it trying to connect to?   This might help us solve the issue.

Cable company service call on Tuesday afternoon. Thanks again for your help.

hgiefman that download speed is crazy high something definitely seems out of whack, your upload speed seems normal. I hope the service call straightens things out for you.

@jond, Thanks. The Cable Tech needs to confirm my cable signal strength coming into my modem is correct (and not out of frequency range). My local Cable Store Rep also my cable signal needs be checked to ensure everything is working correctly. 

OBTW, My cable company work order 004457063 is scheduled to resolve an issue with my MODEM SPEED (LATENCY).