Problems with lost Qobus Playlists?

I lost 6 of my playlists on Qobuz about a month ago.  I have no idea how it happened.   I called Qobuz and was told they can’t retrieve them.  I had 200 songs on each playlist, so I lost 1200 songs.  I  was frustrated, and sort of worrisome that it is happening to others.  

I agree it is very frustrating that you are losing QoBuz playlists that you created. Please confirm that your software is up to date and current.  It probably is but I have to ask.

I have to ask but please also confirm that when you create your playlists, that you SAVE them.   Again the answer is probably yes, but we have to confirm.  I also suggest you reduce the number of songs in each playlist.  It is possible QoBuz has issues working with a playlist containing 200 songs.  I suggest you reduce it to 50 songs and see what happens.   I hope this helps.      

Never seen a computer lose any data.or the cloud or a hard drive ect.the teck people will never admit a problem with software or update.sorry for your loss but it's not got the programmers like Amazon or google.they can't afford to have down time.my undergrad degree is computer science.hopefully the tech can figure it out.be careful of power variance and static around your equipment.battery backup might be a thought.a hard shutdown can lose data.i wounder why we have to back up these computers if they never lose data.enjoy the music and the hunt for the problem.wounder if anyone else has same issue?

Qobuz is my favorite for sound quality. But I don't love their interface or some of the quirks. I don't really make many playlists so haven't had this exact problem. But I've experienced other odd behavior on both a PC and on the phone app.

Like playing offline downloaded music in my car will pause every so often, I think when my phone recognizes a wireless hotspot as it passes by. I think Qobuz is trying to validate my credentials or something. But that only needs to be done once a month or so, not every few minutes! It's frustrating enough where I don't want to use it. If I turn on airplane mode it works fine but I need to be reachable so that doesn't work for me. 

Playlists created on Qobuz are no longer recognizable as discrete collections. Qobuz has taken the liberty of mixing and hiding at its sole whimsical discretion. SQ is the best of any streaming service, but Conductor app not so much. No solutions to offer as yet as I have not solved my own Qobuz troubles.

I'm doing it wrong. I have a bunch of playlist Ive created on roon and never listen to them, never,  I only listen to new music I find or sometimes I listen to recordings of a certain band or artist of old but never any of my playlist!

I've found so many good recordings and music I never knew existed! Will it end one day and I'll go back to these playlist?  I wish I could put together the perfect playlist's that would entice me to listen to them. 

I experienced that during my free trial of Quboz. After reimporting them from Soundiz I have not had any losses. But Quboz has a poor interface and database. I often look for something under the artist name and can't find it unless I search for a specific album. The list presented under artist name often includes releases by other artists who cover or have similar names to the artist. It's frustrating and Quboz shows no improvement over time. I've taken to putting things in my Bluesound favorites list. 

@lovehifi22, What application are you using to access QoBuz? Obviously, if you are using the QoBuz App, it sounds like you need to contact them for assistance for your lost playlists.

If you are not using the QoBuz App, what App are you using? Is it possible this other App is at fault and not QoBuz? Please post your configuration, what hardware you are using and what Apps. Is there any difference between the playlists that get lost and the other playlists that do not? Are they the same size in terms of number of tracks? Anything other difference? Are the playlists getting lost old ones, new ones or random?  Please confirm that ALL App software is up to date and current (probably yes, but I have to ask)?   

Unfortunately, these types of issues do NOT get solved quickly. BTW, I had an Audiovana issue when my playlist tracks were in the correct sequence and the displayed albums were not. I searched everywhere, checked my settings and called my friends. No one had an answer. I posted the question on Audiovana Community Forum and got an answer very quickly. There was setting that I had to set and it fixed everything. Please do not give up. Please keep us posted. Thanks.

Greetings to all,

I am using the Qobuz app. I have experienced the issue of playlists disappearing before, and it is extremely frustrating. However, I learned about Soundiiz, and it has been a godsend. If and when there is an issue, I go to Soundiiz and transfer my playlists. Problem solved! It sounds too simple to be true. It works for me.

Qobuz is a nightmare. I did the latest update and now all my favorites are gone and even though I am logged in all I get is the 30 sec music samples when I try to stream, both on the app and the web player. Chat didn't reply--says an answer in four hours then three and then four days. No replies to my emails. This is the second time this has happened. The first time chat helped but this time nothing.

I'm moving on to Tidal or Amazon.

You're certainly correct, Qobuz is a nightmare. For around $35.00 per year, you can purchase Soundiiz and have a reliable backup. I too am thinking about Tidal.

Good luck!