Positive customer service experience

I would just like to do a shout out for a very good customer service experience I had with an on line audio company called The Music Room.

I recently purchased a high end amplifier from The Music Room (I do not wish to name the manufacturer). After approximately one month of service I experienced some distortion coming from one channel only. I did all of the equipment trouble shooting and identified that it was coming from the amp. I contacted The Music Room and after sending them a video they coordinated a return for the amplifier.

They diligently tried to recreate the issue at their premises and could not duplicate the exact issue I was having. They identified a few possible circuit issues and was prepared to ship the amplifier back to me.

I lost confidence with this particular amp and was fearful that the problem would show up again sometime in the near future when out of the short term warranty and as a result requested that the purchase be nullified. 

They were very accommodating and did keep the amplifier and returned my payment in full.

It is a pleasure doing business with a company truly interested in customer service.