I’m impressed with TMR as well. I’ve had two deals with them and found their customer service to be impressive. Their staff appears to be well trained and the company well managed.
Positive customer service experience
I would just like to do a shout out for a very good customer service experience I had with an on line audio company called The Music Room.
I recently purchased a high end amplifier from The Music Room (I do not wish to name the manufacturer). After approximately one month of service I experienced some distortion coming from one channel only. I did all of the equipment trouble shooting and identified that it was coming from the amp. I contacted The Music Room and after sending them a video they coordinated a return for the amplifier.
They diligently tried to recreate the issue at their premises and could not duplicate the exact issue I was having. They identified a few possible circuit issues and was prepared to ship the amplifier back to me.
I lost confidence with this particular amp and was fearful that the problem would show up again sometime in the near future when out of the short term warranty and as a result requested that the purchase be nullified.
They were very accommodating and did keep the amplifier and returned my payment in full.
It is a pleasure doing business with a company truly interested in customer service.