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Pairing streamer

My Innous Pulsemini will not connect with my tablet that I use to control it.  The tablet, and my phone, cannot find the device.  Thought I'd ask here before going through Innous customer service to see if anyone has had this issue and knew of an easy resolution. I've rebooted from A-Z hoping that was the issue.  Any recommendations?

Thanks

davegolf2424
rbstehno
1,541 posts
 

I’ve been using ripped music since 2005. Remember amarra, pure music, audirvana from the mid 2000’s. I sold my $3000 Classe cdp in 2007/2008 and never used a cdp since. I do have a sacd player that’s 20 years old and it doesn’t get used much for 15 years, maybe 5 or 6 times.

Ripped and streaming is where it’s at

ghdprentice
7,868 posts
 

OP,

Then perhaps your streamer "is broke".

davegolf2424's avatar
davegolf2424 OP
44 posts
 

Possibility for sure.  I've been in contact with customer support.  Hope to have an answer soon.  They are in the UK and 'm in the States making it challenging to be at home and online at the same time... 

davegolf2424's avatar
davegolf2424 OP
44 posts
 

Innuos customer support was unable to remedy the situation.  When they logged onto my system, I was able to ping the unit, but the sense app would not find the unit.  After troubleshooting, I can not longer ping the unit.  It will have to be shipped back to them for diagnostics and repair.  Has anyone sent a repair to Innuos?  How long was this process for anyone that has?

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