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No Output from Hegel H390

Hi All, need some help.

I have recently bought Hegel H390 integrated amplifier.

I connected it to a network via ethernet, upgraded firmware to latest one and opened my Roon. Roon immediately recognized Hegel as end point. Though to my surprise there where three Hegel end points. One Ethernet and two AirPlay ones. I enabled only Ethernet. Network on display immediately changed to Roon and displayed frequency rate of the flac file. However there is no output coming out to speakers. Played DSD file from Roon. Roon recoginized it is DSD input. Same result, no output to speakers. I switched to Analogue RCA input and connected my turntable and played a record with the same result, no output whatsoever. Then I plugged my ethernet cable to my Mytek Brooklyn Bridge and used XLR cable to Hegel input, changed to XLR input, again no sound at all. When streaming from Roon when I press Next or Previous on a Hegel remote it does skip or go back. So network communication works as expected, except that output does not deliver sound to speakers.

Any suggestions? Did anyone experienced anything similar?

Any help is welcome

Ag insider logo xs@2xpegolea
boxcarman
412 posts
 

My guess is you will have to send it in,  Hegel has a USA service center.

steve59's avatar
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steve59
1,760 posts
 

Wen I bought a Mac c49 I selected the unit from the list of options in roon and even though roon recognized the model I got no output until my dealer found settings I had to change manually in the roon setup page. I went through a similar problem accessing my music library on my pc. Only saying in each of my issues the problems were software based and quickly fixed by people well versed with roon. 

chocaholic
202 posts
 

Are you using an outboard DAC via the DAC loop function?  If so, all digital components must plugged into the Hegel inputs and then you must run a digital BNC cable to the DAC. 

drbay
42 posts
 

I had a similar problem at one channel of my h590. I took it to a local service and they fixed it in few weeks. Hegel service center is in Texas. It might be very costly to ship the amp safely to Texas. Try to find a local service center first. Remove all the connection cables, Unplug the amp from power for 1 min, turn it on and perform a factory reset. Connect one source at a time, see it will work.

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pegolea OP
14 posts
 

Thank you all for you suggestions. Unfortunately nothing worked.

I guess service center it is. 😒

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