2. amps-preamps
  3. 190653-109090

No Output from Hegel H390

Hi All, need some help.

I have recently bought Hegel H390 integrated amplifier.

I connected it to a network via ethernet, upgraded firmware to latest one and opened my Roon. Roon immediately recognized Hegel as end point. Though to my surprise there where three Hegel end points. One Ethernet and two AirPlay ones. I enabled only Ethernet. Network on display immediately changed to Roon and displayed frequency rate of the flac file. However there is no output coming out to speakers. Played DSD file from Roon. Roon recoginized it is DSD input. Same result, no output to speakers. I switched to Analogue RCA input and connected my turntable and played a record with the same result, no output whatsoever. Then I plugged my ethernet cable to my Mytek Brooklyn Bridge and used XLR cable to Hegel input, changed to XLR input, again no sound at all. When streaming from Roon when I press Next or Previous on a Hegel remote it does skip or go back. So network communication works as expected, except that output does not deliver sound to speakers.

Any suggestions? Did anyone experienced anything similar?

Any help is welcome

pegolea

Showing 6 responses by pegolea

pegolea OP
16 posts
 

Thank you all for you suggestions. Unfortunately nothing worked.

I guess service center it is. 😒

pegolea OP
16 posts
 

Thank you all for your suggestions.

Jason's path forward is the one I'd prefer to leave as the last (though most likely proper one). 

Dpac, yes I have done factory reset.

Grislybutter, I have not measured signal to the speakers, but I have connected my ARC REF 75 and the work just fine.

So far all the paths lead to something not being right with output board of Hegel.

pegolea OP
16 posts
 

Chocaholic, I was not using external DAC via DAC loop function. My Mytek Brooklyn Bridge is DAC with network connectivity, so I was plugging Ethernet cable to Mytek and from Mytek used XLR interconnect to Hegel XLR input with changing input selection on Hegel. Absolutely nothing worked. All roads lead to a conclusion that something is not right with output board on Hegel. If we disregard all the digital inputs, whe I connect my turntable using RCA interconnects to Hegel Analogue1 input, it is most straight forward signal path, and if that doesn't work, something is not right with the output signal path.

pegolea OP
16 posts
 

Day glow, am not sure what do you mean with your comment

pegolea OP
16 posts
 

Curiousjim, thank you for your suggestion. 👍 Just joined Hegel FB and posted question 

pegolea OP
16 posts
 

I'm not going to upgrade/downgrade from Hegel, before I give it a proper try. I already have ARC REF 75 and my goal is to have active crossover and use Hegel for low frequencies, and ARC for mid/high feeding to my Magnepan 3.7i speakers 

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