This thread produce good positive result. Because of it I was able to put together to find parts and technician. Now Iam looking forward to enjoy my SA 10 again. I terribly miss the sacd mode.The SA 10 shines with balance output as well.
Marantz SA10 sacd player
I love this player , after 3 yrs and 2 months I purchase it. It doesn’t read single layer sacd. It’s out of waaranty.So United Radio marantz authorize won’t repair it. Is this a common issue on this expensive sacd player?
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As I've typed before, this is a great thread for SA10 owners, thanks to all of you contributors. Anyway, hopefully I am concerned about something that will never happen, but it's better to be prepared and not need to be, then to have something happen and not be at all prepared. |
@tvad , will George Meyer work on out of warranty SA10s? |
I have a friend who bought an SA-10 from Music Direct last year. Within a month it was at George Meyer for warranty repair. He did not post about it. No surmising involved. First hand knowledge of such. EDIT: I don’t know George Meyer’s service policy for out of warranty Marantz components. Give them a call. |
I’d have to look to be sure, but I think I got mine in the summer of ’20 and I’ve only had two anomaly’s. I bought a used red book MFSL copy of Linda Ronstadt/Simple Dreams on ebay and it would not recognize it. My previous red book Rega transport did recoginize it . . . I gave that copy away and bought another on ebay which my SA10 did recognize. In approximately four years, that was the only CD it would not read. Then, and I don’t know how long ago this was, but probably easily over a year ago, I put a CD in and hit ’play’ and it made a horrendous digital static sound. I quickly stopped it, tried another CD , and it worked great. I cleaned the CD that it offended on, tried it again, no issues. That has never repeated. Also, I bought one of those little carbon fiber discs that Herbies sells that fit over the top of a CD and are supposed to "make it sound better", and my SA10 didn’t seem to like it (made strange noises as it was trying to read it, but then after it could read it, it would play, so I quit using that Herbies CD thingy. That’s really been it in four years. Knocking wood. As an aside, my insurance policy arrived today. Prompt shipping. But I do think that considering what it was that they were shipping, they could have done a better job of packaging. I think they could have used a box with bubble wrap instead of a padded mailer.
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Sharri I agree. I bought used esoteric sacd from Music direct 3 months later it did not work? They refunded me. To pay them back with their good service. I bought the Ruby and Marantz sa10 total $9500 business I gave them.If my Marantz is within warranty I bet they will give me open box sa10. You see if they can’t find me to repair it that’s what they will do. Unfortunately my sa10 is one month and a half beyond warranty. Music Direct is a good company . |
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It is unethical to sell a problematic player and not mention it in the ad. It will lead to nothing but trouble, for everyone involved. Yet people do it. The first used sacd player I bought in 2007 failed to read the first 3 sacd's I tried. Seller then claimed the player had worked perfect for him. He either only played rbcd's or was a liar. It was easiest to just send the player to Marantz Service and get it fixed. Disputing a sale, even on Ebay, gets pretty long winded and tiresome. While people can surmise that owners of SA-10 and Ruby have had laser issues and not post about them is fine. But it is not first-hand knowledge of such. The laser mechs are also sold to high end companies dcS and Playback Designs. That in itself does not guarantee flawless operation, but it does ad credibility to these being very good laser mechanisms that won't have the issues of earlier sacd lasers. |
Sharri some Sa10 owners will not post the lens problem.Because it will lower the used value.I thought twice in putting this thread.Since Iam 100 % sure I will keep both Sa10 and Ruby I decided to put the thread, my porpuse to put this thread is to find help , and you and TVAD did.Also to inform there is an issue going on for the buyers.AND to let owners know about Marantz services after warranty.When my SA 10 had issues , SA 10 shows up more used. Sharri thank you for your help. |
. . . I remember a few years ago on Audio Asylum some one posted a thread about an issue he was having with the transport mechanism with an SA10. I cannot remember exactly what was going on--I think that either it would not open or close. I was interested because I think it was about the time I had bought mine, but it was one of those deals where the OP drops in an posts a thread and then becomes a ghost, despite how many people ask him for a followup. |
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Hm, okay, you say so. I did mention that it was amongst owners who post on forums.
In the past there has been no shortage of posts on forums, more so in the days of the sacd.net forum, about Marantz laser failures and terrible Marantz service. The Marantz Reference Series players from SA-7 on, have seemed to have better laser lifetimes that earlier players. The more worrisome note in this thread is the Marantz Service Center that would not repair a Marantz player for customer pay. In the 00's I used 2 Marantz Service Centers for Marantz repairs that I paid for, with no issues whatsoever. |
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Yes, I received the PM. Thanks. BTW, you are the first known person to have an SA-10 laser failure and replacement amongst player owners on audio forums. These players have been around quite a while and the laser mechs do seem quite reliable. However, it is entirely possible that this could happen again to your player. It might be wise to check the initial Laser Output Level of the new laser, as that will give you a benchmark figure. And then once or twice a year just check the sacd LOL. |
I am feeling better now. Because to find parts correctly is very challenging? Thanks to Sharri . Looking for the right technician is a hard task. We have plenty here but most they are after your money and they have attitude.Yes I do feel good about meeting Casper to do repair. Courtesy of TVAD. Iam not gonna deny I got nervous I paid almost 6k for open box that’s a lot of money.l love both Ruby and SA10. I decided to buy both.That time I never thought vynil will really open up my eyes. So I settle for both sacd players. |
@jayctoy , so am I, but as you say, one never knows, so as you suggested, I am thinking ahead. Bummer that Stereo Rehab doesn't take stuff that is shipped. To get to Chicago I'd have to drive across Ohio and then Indiana and then deal with driving through Chicago. Not my favorite thing to do on a good day, but with my eyesight now a days, I definitely would not be up for it. When and if it happens, I will explore other options, but at least I will have the lens. Good to read that yours is now being repaired. I bet that makes you feel good. Keep us updated. |
Imatthew the sa10 is a very good sacd player, and very expensive not to think ahead.I learned a lesson when my Sony 9000es sacd player Modwright $3000 total including the player. It’s a very good player even after 10yrs. When the lens gave up? No more lens available. There I throw a good expensive sacd player. I wish I had the same thinking now securing the 9000 es.Unfortunately I did not know that time lens on sacd burn quickly sometimes. |
Yes TVAD is correct he does not accept shipping stuff. If something happen your SA 10 fail to work Matthew try your best to find a technician locally. Iam sure you can find one. I believe it’s not as hard to install it. After all fail and you can’t find. Though Iam hoping your sa10 will stay healthy.Lets see how things will work on my sa10 . And if all good.Matthew I can sense you are a good guy. I can help just in case. |
I asked him about this. |
@jayctoy , I run on the neurotic side and being a bit paranoid I always try to think ahead. I may have to contact stereo rehab about shipping them my unit IF ("IF" being the operative word) mine ever takes a dump. $230 sound reasonable. This is a great thread for SA10 owners thanks to all of you who have contributed. Encompass sent me an email saying that my insurance policy is in the mail. |
Fair indeed! When Kaspar delivers a repair, he always connects the device to his system so the customer can hear it and see it’s fixed. So, you’ll be able to experience his vintage system. By the way, all the vintage tube electronics lining the shelves in his waiting room are owned by him, and most aren’t for sale. |
Yes, @sharri , the reason I bought it was to hear the full sonic attributes of SACD and to also play my red book discs. You are right--if I did not want to play SACD I would not have bought it. |
The connections on the rear of the SA-10 for digital inputs are optical (Toslink), coaxial (SPDIF), USB, and for IPOD. In the event that the SACD laser becomes non-functional the player still retains DAC functionality for the above inputs. The only above input that accept DSD is the USB input connection. The player remains fairly functional. However, the reason for having the player is generally to play sacd discs. |
. . . hmmmm . . . well, after doing some searches, as related to that question I just asked @sharri , I am getting that (mostly) that (probably) cannot be done. Someone did post a link at the end of the discussion I am about to paste a link for about a (possible) solution, but when I click on that link, I get nothing.
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@sharri , I went back through and re-read the posts in this thread, and once again want to thank you for the wealth of helpful information you provided for SA 10 owners. I copied and pasted and made a document which I saved and also printed of the procedures to check LOP and TB1 and TB2 and I am planning on doing that tomorrow. However, I have a theoretical question: if one's laser did take a crap and one was having issues finding a tech anywhere close to local he or she trusted to do the work, how would it work to buy either a SACD dedicated transport, OR a cheaper SACD player, and connect either of those to the SA10 and therefore use the SA10 as a separate SACD DAC?
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jayctoy, Since you are the one with the sacd laser issue, it would be informative if you could check and post your T22 level. If you cannot do it, then I imagine Casper at Stereo Rehab would do it before opening up your player. It takes only a few seconds, if you know what to do. Afterall, if the LOL is in the good area, between 1000 and 2100, then the laser does not need replacing. |
Some time ago I wrote about Aging Mode and how people can check their laser hours and laser output levels. I check my laser hours on the first of every month, just because I can do it. I also check laser output levels every 6 months. The laser output level is the T21 and T22 in Aging Mode. The critical numbers really are the T2 hours and the T22 output levels. These are the sacd laser numbers. I just checked mine. In the past 6 months I put 330 hours on my sacd laser. The T22 output level was unchanged. I would urge every user to keep track of their sacd laser output level, the T22 check. It is simple and easy to do. |
I think if you own SA 10 and Ruby it’s good to have reserve traverse assembly optic lens, Encompass is selling for $51.I learn a lesson from my 9000es Modwright. When the lens gave up. No more parts available after 10yrs.. I paid Modwright $1800 for the mod, the 9000es Sony is 1k. The Sony became useless. |
If you want to clean your laser lens after the repair don't use a regular cd lens cleaner. Use Amazon.com: Game Dr. Premier Laser Lens Cleaner : Electronics |
If you want to clean your laser lens after you have it repaired, don't use a regular cd lens cleaner. use this: game doctor premier laser lens cleaner - Search (bing.com)
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