Is Qobuz Customer Service an Oxymoron?

Sorry to hear about your problem and I have no solution.  Their music available and SQ are excellent but everything else, the support, the "community" gets a D-

The answer to the title thread is yes.  I had a terrible experience with Qobuz and then it was impossible to cancel the subscription.  I finally had to cancel the credit card 

I hope they fix it someday because I like and use the service

@robert1234

Please send your question to support-help@qobuz.com

The email address in your above post is spelled wrong. Please review. 

You can contact Qobuz support in several ways:
    •    By phone (for US customers): Toll-free number (888) 882-8065. Other country-specific numbers are available for Belgium, UK, France, Germany, Spain, Switzerland, Netherlands, etc.
    •    By email: The main customer service email is support@qobuz.com, which 97% of customers use. Another email used is support-help@qobuz.com.
    •    Through their website: On the Qobuz help/contact page, you can use the contact form, access help articles, chat with an agent when available, or leave a message if offline.

please send your question to support@qobuz.com. Please keep us posted. 

@hgeifman + 1 - Spelling counts! 

@robert1234

 please Send your request to BOTH email addresses. Thanks. 

Do these instructions help?

To change your email address on Qobuz online, follow these steps:
    1.    Go to www.qobuz.com and log in to your account.
    2.    Click on your name at the top right of the screen to open “My profile.”
    3.    In the “My Personal Information” tab, click on “Change” next to the email address section.
    4.    Enter your new email address.
    5.    Save the changes.
If you encounter any issues or cannot change your email this way, contact Qobuz customer service for assistance.

More info:

Qobuz does not explicitly state that you need to verify your new email address after updating it online. The official instructions simply say to enter your new email address in your profile and save the changes, without mentioning a verification step. However, some users have reported receiving verification codes or emails with codes in other contexts, but it’s unclear if this applies directly to email changes.
If you want to be certain or encounter any issues, contacting Qobuz customer service is recommended.

@robert1234

Any news about getting your QoBuz account updated with your new email address?   

@hgeifman I finally heard from them yesterday. There was a typo in the customer service email address I posted *here* but not in the emails I sent them. The issue is not getting my account updated with a new email address—I did that (although I never received any verification of the change), but now I cannot log into my account using either my new or old email address. Qobuz asked for a Paypal payment receipt, which I sent them yesterday, because they can’t seem to locate the account either. Waiting to hear back from them. Honestly, I searched high and low but could find a US phone number to contact them—perhaps I missed it. There is no shortage of complaints on line about their customer service. At this point, I will say that my experience is that it has been difficult contact them and the response has been very slow (and still ongoing). I do love the product. Thank you for your assistance. 

@robert1234 

Thanks for your post above  

I agree that the combination of ignored requests, poor communication, and lack of effective solutions has led to widespread dissatisfaction with Qobuz customer support.  I also use QoBuz and like it very much.  

I understand that customer support services are difficult and expensive.  I emailed Qobuz and recommended they review their procedures and see what can be done to make improvements to their customer service.  Thanks.