Sorry to hear about your problem and I have no solution. Their music available and SQ are excellent but everything else, the support, the "community" gets a D-
Is Qobuz Customer Service an Oxymoron?
I can’t log into my account and I’ve tried for a week to get in touch with Qobuz. I have sent emails to support-help@gobuz.com but no response. There is no U.S. phone number to call. I IM’d them on FB and even tried commenting on one of their FB posts asking for someone to contact me. Crickets. I see others have had difficulty contacting them. Does anyone have a suggestion as to how to get their attention?
The problem started when I changed the email associated with my account. Now I can’t log in with either the new or old email address. I tried many times re-setting my password using both emails, but I never get an email in response with a link to reset my password.
Thank you for any suggestions!
@robert1234 Please send your question to support-help@qobuz.com The email address in your above post is spelled wrong. Please review. You can contact Qobuz support in several ways: please send your question to support@qobuz.com. Please keep us posted. |
@hgeifman + 1 - Spelling counts! |
@robert1234 please Send your request to BOTH email addresses. Thanks. Do these instructions help? To change your email address on Qobuz online, follow these steps: More info: Qobuz does not explicitly state that you need to verify your new email address after updating it online. The official instructions simply say to enter your new email address in your profile and save the changes, without mentioning a verification step. However, some users have reported receiving verification codes or emails with codes in other contexts, but it’s unclear if this applies directly to email changes. |
@hgeifman I finally heard from them yesterday. There was a typo in the customer service email address I posted *here* but not in the emails I sent them. The issue is not getting my account updated with a new email address—I did that (although I never received any verification of the change), but now I cannot log into my account using either my new or old email address. Qobuz asked for a Paypal payment receipt, which I sent them yesterday, because they can’t seem to locate the account either. Waiting to hear back from them. Honestly, I searched high and low but could find a US phone number to contact them—perhaps I missed it. There is no shortage of complaints on line about their customer service. At this point, I will say that my experience is that it has been difficult contact them and the response has been very slow (and still ongoing). I do love the product. Thank you for your assistance. |
Thanks for your post above I agree that the combination of ignored requests, poor communication, and lack of effective solutions has led to widespread dissatisfaction with Qobuz customer support. I also use QoBuz and like it very much. I understand that customer support services are difficult and expensive. I emailed Qobuz and recommended they review their procedures and see what can be done to make improvements to their customer service. Thanks.
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