Is Qobuz Customer Service an Oxymoron?

I can’t log into my account and I’ve tried for a week to get in touch with Qobuz. I have sent emails to support-help@gobuz.com but no response. There is no U.S. phone number to call. I IM’d them on FB and even tried commenting on one of their FB posts asking for someone to contact me. Crickets. I see others have had difficulty contacting them. Does anyone have a suggestion as to how to get their attention?

The problem started when I changed the email associated with my account. Now I can’t log in with either the new or old email address. I tried many times re-setting my password using both emails, but I never get an email in response with a link to reset my password.

Thank you for any suggestions!