Info on Using BAX to Ship

Bought a pair of demo speakers in Idaho (1.5 days drive from my home in Alberta) and used Bax. Paid $300 for them to be flown up here in 3 days via Salt Lake after traveling via their truck from outside Boise. They ended up on a truck and sent to O'Hare/Chicago where they then advised me that because the dealer wasn't registered with them (I'm assuming means didn't have an account) the speakers had to go by ground - something about post 9/11. They didn't know why they ended up going east as opposed to directly north but assured me that they would be put on a truck from Chicago to Calgary once they arrived @ O'Hare. Much to my dismay and angst they then were sent via Ground to Cleveland, a hub of theirs - we are now moving farther in the opposite direction!!! They arrived in Cleveland a day later and then I was told they would be flown to Calgary which is the method I originally paid for but instead of 3 days it was now 7. No rebate offered and thankfully the speakers which were well protected arrived without damage. Would I use them again, possibly given I now know their "rules" which are not always apparent to visitors to their website! Their prices are quite good - as an example I am having a decent sized double box weighing some 40 pounds shipped from California to Alberta via Fed-ex Air and its costing me 70% of what Bax charged me to ship 2 X 150 lb speaker boxes. I guess no freight Company is perfect but as its already been discussed it would be great if all their employees were on the same page...

My experiences with BAX have been very good. Inexpensive and on-time. But they will NOT pick up at home, at least in here in CT. I received a 175 lb 30" TV from Colorado one time, a 42" plasma TV another and a third (can't remember what) w/o any problems.

I Guess Slipknot1 nailed it in his windup. It's hit and miss. This is unfortunatly true throughout the business world. Some employees care about the accuracy of the information they give us and others collect their paychecks and couldn't give a F$%* less. Sad but true, cavaet emptor!!

FYI also, unless you have the business say that the goods are from them to a consumer, they are considered "personal effects" which they will only insure for $500. I tried to do this from a BAX location myself and I wasn't about to ship a Pass X-350 with only $500 insurance. FedEx ended up taking it, UPS wouldn't because it was 153 pounds, 3 over their limit. I hate UPS.