Bought a pair of demo speakers in Idaho (1.5 days drive from my home in Alberta) and used Bax. Paid $300 for them to be flown up here in 3 days via Salt Lake after traveling via their truck from outside Boise. They ended up on a truck and sent to O'Hare/Chicago where they then advised me that because the dealer wasn't registered with them (I'm assuming means didn't have an account) the speakers had to go by ground - something about post 9/11. They didn't know why they ended up going east as opposed to directly north but assured me that they would be put on a truck from Chicago to Calgary once they arrived @ O'Hare. Much to my dismay and angst they then were sent via Ground to Cleveland, a hub of theirs - we are now moving farther in the opposite direction!!! They arrived in Cleveland a day later and then I was told they would be flown to Calgary which is the method I originally paid for but instead of 3 days it was now 7. No rebate offered and thankfully the speakers which were well protected arrived without damage. Would I use them again, possibly given I now know their "rules" which are not always apparent to visitors to their website! Their prices are quite good - as an example I am having a decent sized double box weighing some 40 pounds shipped from California to Alberta via Fed-ex Air and its costing me 70% of what Bax charged me to ship 2 X 150 lb speaker boxes. I guess no freight Company is perfect but as its already been discussed it would be great if all their employees were on the same page...
Info on Using BAX to Ship
There has been some discussion on this forum about using BAX to ship heavy products. I was told by a dealer that I'm returning some crated speakers to that it is simply like walking into a local UPS hub and dropping them off for shipment. Well, it does not work like that! So if you're thinking of using BAX here are some things to know. Only a commercial business with an account with BAX can ship using BAX. They don't accept items from individuals and they won't pick up at a residence unless you have an RMA for a return. This is because of 9/11; they want to make sure you are a viable business with a good reason to ship something heavy. Hope this saves people a trip to their "local" BAX office like I wish it had for me.