Info on Using BAX to Ship


There has been some discussion on this forum about using BAX to ship heavy products. I was told by a dealer that I'm returning some crated speakers to that it is simply like walking into a local UPS hub and dropping them off for shipment. Well, it does not work like that! So if you're thinking of using BAX here are some things to know. Only a commercial business with an account with BAX can ship using BAX. They don't accept items from individuals and they won't pick up at a residence unless you have an RMA for a return. This is because of 9/11; they want to make sure you are a viable business with a good reason to ship something heavy. Hope this saves people a trip to their "local" BAX office like I wish it had for me.
budrew

Showing 1 response by rgd

Bought a pair of demo speakers in Idaho (1.5 days drive from my home in Alberta) and used Bax. Paid $300 for them to be flown up here in 3 days via Salt Lake after traveling via their truck from outside Boise. They ended up on a truck and sent to O'Hare/Chicago where they then advised me that because the dealer wasn't registered with them (I'm assuming means didn't have an account) the speakers had to go by ground - something about post 9/11. They didn't know why they ended up going east as opposed to directly north but assured me that they would be put on a truck from Chicago to Calgary once they arrived @ O'Hare. Much to my dismay and angst they then were sent via Ground to Cleveland, a hub of theirs - we are now moving farther in the opposite direction!!! They arrived in Cleveland a day later and then I was told they would be flown to Calgary which is the method I originally paid for but instead of 3 days it was now 7. No rebate offered and thankfully the speakers which were well protected arrived without damage. Would I use them again, possibly given I now know their "rules" which are not always apparent to visitors to their website! Their prices are quite good - as an example I am having a decent sized double box weighing some 40 pounds shipped from California to Alberta via Fed-ex Air and its costing me 70% of what Bax charged me to ship 2 X 150 lb speaker boxes. I guess no freight Company is perfect but as its already been discussed it would be great if all their employees were on the same page...